mfg
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Atividade recente por mfg-
Do checkboxes work as a criteria for workspace views?
Aside from adding a tag via the checkbox and using that tag, can you use a checkbox field as a criteria in a workspace view?
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New checkbox field settings
I recently added a checkbox field to one of our forms and didn't notice until after a few tickets came in that had not been tagged as expected to indicate the field's value. Upon review, the field ...
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Should a form's conditional fields show in agent workspace?
We have a form with nearly thirty fields on it - so when a ticket is created, it shows the 8 fields actually required, along with 22 others that are all blank. Obviously, this is a ton of clutter. ...
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Copy end user conditions to agent conditions
We built out a form with heavy use of conditions based on end user responses to fields. However, these were not built out on the agent side of the conditions. Currently, when the conditions are bui...
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Differences between displayed filters in Explore
In the picture below, you can see that the form filter has been applied, and that it displays at the top and on the left. However, the created date appears to be filtered based on the left, but is ...
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How do marketplace email tracking apps collect bounce data?
We need to track bounced emails from proactive tickets. I understand that this is not handled natively by Support, but it's included in a number of marketplace apps. Is there some Zendesk API / eve...
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SQL or other export function in Explore
To make it easier to use Zendesk API, is there a way to get a report's query exported as a JSON or SQL query? We would like to be able to handle live Zendesk data, rather than relying on data files...
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Trigger filters - add criteria option 'unavailable'
Summary: Over time, certain fields and other backend assets may be disabled, deprecated, or otherwise become 'unavailable' for use in automations and triggers. It would be prevent downstream errors...
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Draft messages are difficult to identify and locate in new agent workspace
When using the new Agent Workspace, if an agent enters text for a message (public or private), Support keeps it as a distinct draft if they switch from public to private and vice versa. In the old ...
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Reviewing unfinished work in sandbox pre-refresh
I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the projects since initializing, I want to take a last sweep to find any fragments or...