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Tom Rees

Entrou em 10 de dez. de 2021

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Última atividade em 06 de out. de 2022

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Atividade mais recente por Tom Rees

Tom Rees comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Grant Schuemann 

I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.

Exibir comentário · Publicado 06 de out. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTeam members and groups

Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group. 

Exibir comentário · Publicado 01 de set. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?

Exibir comentário · Publicado 25 de mai. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Matt Taylor

You're welcome. Took me a while to get it to work too! 

Exibir comentário · Publicado 22 de mar. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Matt Taylor

In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token

Exibir comentário · Publicado 22 de mar. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Matt Taylor

We use Okta and I have this working.

The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password

Exibir comentário · Publicado 22 de mar. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTeam members and groups

Hello,

If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on?

Best Wishes

Exibir comentário · Publicado 11 de fev. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Thanks Lou.

It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents have logged off and see if I get the same issues.

Exibir comentário · Publicado 10 de jan. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Lou

If I test I get 'Error during transmission: HTTP client call failed', but still active without, it just doesn't run. Definitely only need the URL target and the trigger, nothing else in the background? Appreciate the help, such an annoying limitation! 

Exibir comentário · Publicado 10 de jan. de 2022 · Tom Rees

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Tom Rees comentou,

ComentárioTriggers and automations

Hi Lou

Thanks for replying.

Set up is with the following:
https://somedomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

It then feeds the following trigger:

 

Exibir comentário · Editado 10 de jan. de 2022 · Tom Rees

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