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Casey
Entrou em 07 de dez. de 2022
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Última atividade em 24 de nov. de 2024
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Atividade mais recente por Casey
Casey comentou,
HI Walter Bellante ,
Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.
Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)
I would like to put forward the suggestion to include and ongoing schedule option.
Exibir comentário · Editado 14 de nov. de 2024 · Casey
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Casey comentou,
Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?
Exibir comentário · Publicado 13 de nov. de 2024 · Casey
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Casey comentou,
Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months.
Exibir comentário · Publicado 13 de nov. de 2024 · Casey
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Casey comentou,
+ 1 for adding ‘Share ticket with…’ action for macros
Exibir comentário · Publicado 17 de mai. de 2024 · Casey
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Casey comentou,
+1 and bcc field for side convo's should be available to use in triggers
Exibir comentário · Publicado 17 de jan. de 2024 · Casey
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Casey comentou,
I agree, I would love to see this feature
Exibir comentário · Publicado 15 de nov. de 2023 · Casey
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Casey comentou,
Or if anyone can suggest a better solution I am very open to hearing it!
Exibir comentário · Publicado 20 de out. de 2023 · Casey
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Casey criou uma publicação,
Hi ZD community,
Hoping for some urgent assistance.
Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:
I found this community post where a community member suggested the below code solution:
However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:
{{#each requests}}
{{#isnt type 'question'}}{{/isnt}}
{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}
#{{id}}
{{#is ../current_filter.identifier 'my'}}
{{date created_at timeago=true}}
{{else}}
{{requester.name}}
{{/is}}
{{date updated_at timeago=true}}
{{status_name}}
{{/each}}
{{/if}}
Publicado 18 de out. de 2023 · Casey
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Casey comentou,
Would also love an update on this one :)
Exibir comentário · Publicado 22 de ago. de 2023 · Casey
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Casey comentou,
+1
Exibir comentário · Publicado 12 de mai. de 2023 · Casey
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