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Thomas Loesch

Entrou em 07 de jan. de 2022

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Última atividade em 01 de fev. de 2023

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Thomas Loesch criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to a view to a user being able to select his name instead of using Group segmentation or Personal Views.

Publicado 27 de jan. de 2023 · Thomas Loesch

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Thomas Loesch comentou,

ComentárioAutomatismes et déclencheurs

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-updates?page=2#comments.

Quand verra-t-elle enfin le jour !?

C'est clairement un incontournable pour beaucoup de vos clients, moi y compris.

Exibir comentário · Publicado 15 de jun. de 2022 · Thomas Loesch

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Thomas Loesch comentou,

ComentárioTicket automation and collaboration

Hello, 

As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be able to enter an end-user email addresse in the recipient field.

For many reasons, it makes more sense to create a ticket than to send an email (SLA, automatic reminders, reporting, follow up stakes,...)

Is it something coming up soon?

Exibir comentário · Publicado 13 de abr. de 2022 · Thomas Loesch

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Thomas Loesch comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

Exibir comentário · Publicado 07 de jan. de 2022 · Thomas Loesch

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