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Brian Rensing

Entrou em 24 de nov. de 2021

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ComentárioTicket customization

I'd like to be able to use conditions to drive reporting - but it seems that the conditional fields create additional columns for reporting - which gets really complicated.  For example, I'm thinking a category / sub-category arrangement where the dependent values are related, but stored in a common column.  For example:

Categories:

  • Hardware
  • Software

SubCategories:

  • Laptop
  • Phone
  • Printer
  • Mobile App
  • Business App

So - a selection of category "hardware" pulls from the common subcategory list, but can only select Laptope, phone, or printer.  Similarly, Software pulls from the same list but can only select mobile app or business app.  Then from a reporting perspective, I can see one subcategory column.  Is functionality like this possible?

Exibir comentário · Publicado 24 de nov. de 2021 · Brian Rensing

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