Widson Reis

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1. Comunidade
2. Zendesk Suite Q&A
3. Supervisor Conexon Connect

Hi Kimmie Nicas,I'm sorry to hear that you are having problems with calls dropping. From our experience, network issues are usually the culprit for this problem. However, we have also observed that...

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• Widson Reis
• Criado 15 de maio de 2023 13:37
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Question on additional charges

Hi Arvind, I found your ticket and, upon further analysis, helped our Support agent to put together a more comprehensive answer. You should receive a reply very soon. I hope this will make things c...

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• Widson Reis
• Editado 13 de abril de 2023 11:36
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Developer Platform
3. Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

Hi Matthew Hill, We are working on a new version of the voice comment that will allow for line breaks — markdown/HTML might come later. This is part of the new endpoints we are building for Talk Pa...

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• Widson Reis
• Criado 31 de março de 2023 10:58
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. ZAF + Unified Agent Status?

Hi RC Maples,There's a new set of APIs called Agent State Availability APIs, currently, in beta, that should be released as GA in the upcoming months and will allow users to do exactly that. Cc: Vo...

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• Widson Reis
• Criado 23 de março de 2023 11:08
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Raphaël Péguet - Officers.fr,Rest assured that we are aware of how big this issue is and we are treating it with priority. We always tag posts as "answered" after we answer them, but our interna...

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• Widson Reis
• Criado 22 de março de 2023 11:17
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. Customer's phone on top_bar location

Hi Kumar!If you are building a telephony app check out our Talk Partner Edition API. There are a couple of useful endpoints there to screen pop tickets and users and create voicemail tickets. One, ...

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• Widson Reis
• Editado 8 de março de 2023 09:46
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk talk - Segregation of phone numbers

Hi Kirsty White,We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.Maybe you already ...

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• Widson Reis
• Criado 15 de novembro de 2022 12:21
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Talk Rights concerns

Hi Sachin Ghume,Thanks for your feedback! We understand that having more granular permissions would surely help certain customers and we will be looking into that in the future.

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• Widson Reis
• Criado 5 de outubro de 2022 13:07
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk talk: Viewing who disconnected the line on a call

Hi Christopher Powell,Thanks for your feedback.We don't have this feature just yet but we agree that it could be a useful one. We will be assessing it in the future.Best regards,

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• Widson Reis
• Criado 5 de outubro de 2022 13:04
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Improve Average Wait Time Calculations + Add periodic messaging

Hi Chelsea VanSolkema,Thank you so much for your feedback!We acknowledge that the window of 24 hours may not be ideal for all customers all the time. We plan to review that in the future. Regarding...

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• Widson Reis
• Criado 5 de outubro de 2022 13:00
• 0 voto