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William Sedgwick

Entrou em 16 de out. de 2021

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Última atividade em 07 de dez. de 2023

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Atividade mais recente por William Sedgwick

William Sedgwick comentou,

Comentário na comunidade Q&A - Chat, messaging, and widgets

Christopher Kennedy

Where abouts is the signed in block in the themes? 
thank you for helping

Exibir comentário · Publicado 03 de out. de 2022 · William Sedgwick

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William Sedgwick comentou,

ComentárioHow to solve issues with the email channel

hi Dainne Kiara Lucena-Laxamana

i have made this change and it did not help as this changes what we would send out but not what is received 

Exibir comentário · Publicado 14 de set. de 2022 · William Sedgwick

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William Sedgwick comentou,

ComentárioHow to solve issues with the email channel

what to do when it is end users that pull the entire email chain in?

Exibir comentário · Publicado 25 de ago. de 2022 · William Sedgwick

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William Sedgwick criou uma publicação,

Publicação Feedback - Ticketing system (Support)

allow templates to be visable within guide editor, this way you can see what the final article will look like an d can possibly edit the template as needed. currently when using templates they do not apear within the article editor and instead add content to the article as you are publishing it. this means that you cannot see what has been added or type around it

Publicado 01 de ago. de 2022 · William Sedgwick

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William Sedgwick comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

having another person respond happens every day and is completely normal for us, i dont understand why this is marked as phishing and why we cant choose to turn this off. Internally we have had many emails not beinng responded to for hours as agents are afraid to do anything with actual tickets because they have been marked as phishing

Exibir comentário · Publicado 27 de jul. de 2022 · William Sedgwick

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William Sedgwick comentou,

ComentárioSell basics

'The collaborator is notified when certain actions take place on those records',

How are the collaborators notified? , is it via email?

Exibir comentário · Publicado 12 de jul. de 2022 · William Sedgwick

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William Sedgwick comentou,

Comentário na comunidade Feedback - Admin Center

i need to delete 500 users and honestly without a search function this feature is entirely useless, and actually is taking me longer to use than just manually searching which is what im going back to.

also another thing ive noticed is if you select someone and move to another page then go back you have unselected them. i believe no one tried to use this feature before rolling it out

 

Exibir comentário · Editado 10 de jun. de 2022 · William Sedgwick

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William Sedgwick comentou,

Comentário na comunidade Q&A - Tickets and email

Exibir comentário · Publicado 22 de abr. de 2022 · William Sedgwick

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William Sedgwick comentou,

Comentário na comunidade Q&A - Tickets and email

Exibir comentário · Publicado 22 de abr. de 2022 · William Sedgwick

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William Sedgwick comentou,

Comentário na comunidade Q&A - Tickets and email

Add CC isn't an option in the macro actions

Exibir comentário · Publicado 22 de abr. de 2022 · William Sedgwick

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