Pesquisas recentes
Sem pesquisas recentes

Pete
Entrou em 16 de out. de 2021
·
Última atividade em 23 de set. de 2024
Seguindo
0
Seguidores
0
Atividade total
18
Votos
4
Assinaturas
8
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Pete
Pete comentou,
It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment. We like to test new functionalities to make sure its working right before rolling out to the production environment. Not being able to easily replicate custom objects into sandbox makes that difficult to test.
Exibir comentário · Publicado 23 de set. de 2024 · Pete
0
Seguidores
0
Votos
0
Comentários
Pete criou uma publicação,
Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain? Maybe by organization?
Publicado 20 de set. de 2024 · Pete
1
Seguidor
2
Votos
2
Comentários
Pete comentou,
Hi Ifra Saqlain
I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.
//Hiding description and subject lines from specific new request form
var ticketForm = location.search.split('ticket_form_id=')[1];if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}
I tried using your example in this thread but it still didn't work. Any chance you are able to help?
Thanks
Exibir comentário · Publicado 21 de jun. de 2023 · Pete
0
Seguidores
0
Votos
0
Comentários
Pete comentou,
Some of our agents use SSO while others do not. The SSO option on our account is turned on.
Does this mean the resetting password email does not work?
Thanks
Exibir comentário · Publicado 28 de abr. de 2023 · Pete
0
Seguidores
0
Votos
0
Comentários
Pete criou uma publicação,
Hello,
I know it's possible to route tickets based on the email address domain. Is it possible to route tickets based just on an email suffix? For example, we want to identify tickets ending with the suffix .gov and handled them differently.
Publicado 31 de jan. de 2023 · Pete
3
Seguidores
4
Votos
2
Comentários
Pete comentou,
I tried making the above changes and my agents are still not able to paste images into support tickets. Instead, we keep getting the below error message
Image cannot be pasted due to authentication requirements
Exibir comentário · Publicado 06 de abr. de 2022 · Pete
0
Seguidores
1
Votos
0
Comentários