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Pete

Entrou em 16 de out. de 2021

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Última atividade em 23 de set. de 2024

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Pete comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment.  We like to test new functionalities to make sure its working right before rolling out to the production environment.  Not being able to easily replicate custom objects into sandbox makes that difficult to test.

Exibir comentário · Publicado 23 de set. de 2024 · Pete

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Pete criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain?  Maybe by organization?

Publicado 20 de set. de 2024 · Pete

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Pete comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

Hi Ifra Saqlain

I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.

  //Hiding description and subject lines from specific new request form
  var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}

I tried using your example in this thread but it still didn't work.  Any chance you are able to help?

Thanks

Exibir comentário · Publicado 21 de jun. de 2023 · Pete

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Pete comentou,

ComentárioGlobal security and user access

Some of our agents use SSO while others do not.  The SSO option on our account is turned on.

Does this mean the resetting password email does not work?

Thanks

Exibir comentário · Publicado 28 de abr. de 2023 · Pete

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Pete criou uma publicação,

Publicação Q&A - Tickets and email

Hello,

I know it's possible to route tickets based on the email address domain.  Is it possible to route tickets based just on an email suffix?  For example, we want to identify tickets ending with the suffix .gov and handled them differently.

Publicado 31 de jan. de 2023 · Pete

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Pete comentou,

Comentário na comunidade Q&A - Tickets and email

I tried making the above changes and my agents are still not able to paste images into support tickets.  Instead, we keep getting the below error message

 

Image cannot be pasted due to authentication requirements

Exibir comentário · Publicado 06 de abr. de 2022 · Pete

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