Natalia Lutsevich
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Natalia Lutsevich comentou,
Same question about this warning. Upvoted.
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Natalia Lutsevich comentou,
Hello @... in the article on the screenshot there is trigger condition Channel is Messaging however I don't find the same condition in my trigger. Here is the screenshot of what I see: Also we are...
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Natalia Lutsevich comentou,
Yes, I totally agree. Recently there is a mass spam attack going on. It's been one month and we cannot do anything about it. When we Suspend access of the user, after a while he's still able to sen...
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Natalia Lutsevich comentou,
Same problem here. What can be done?
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Natalia Lutsevich comentou,
I confirm what CJ Johnson said. After upgrading to Agent Workspace, in the chat we cannot see user's info about IP, country and platform they use. I can only see that info about our agents. Please...
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Natalia Lutsevich comentou,
+1 please do it asap. Indeed critical for the business.
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Natalia Lutsevich comentou,
the metric public comments represent all public comments on a ticket, including both end-user and agent public comments. Are you sure about that? I did a report on Zendesk Explore and it turned ...