Afabio Junior
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Atividade mais recente por Afabio Junior-
Afabio Junior comentou,
Hi Jason, You can make it work by using the correct placeholder. If it is for the email address for an example, you can use ticket.organization.custom_fields.<field_key> Please, notice that you sho...
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Afabio Junior comentou,
Hi Josh, Related to your concern, you can manually unverify articles right after creating them manually as per the image below: There is no specific setting to make new articles unverified automat...
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Afabio Junior comentou,
Olá, Luciana Alves. Para cancelar sua assinatura, por favor, siga os passos do artigo abaixo:Como cancelo a minha conta?Caso você esteja enfrentando algum problema ao seguir os passos do artigo aci...
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Afabio Junior comentou,
Hi Oliver, If you are talking about the system field "Skills", you have an option to hide it by following the steps in this article: https://support.zendesk.com/hc/en-us/articles/4408838892826-Usin...
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Afabio Junior comentou,
Hi there Claudiu O. The article you have mentioned is now available: https://support.zendesk.com/hc/en-us/articles/4437701145498-Can-I-restrict-a-ticket-form-to-agents-in-a-specific-group-I hope it...
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Afabio Junior comentou,
Hi William, For such scenarios of a feature not working as expected I believe the best alternative is to troubleshoot further this behavior in a ticket. I can see internally that you already have a...
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Afabio Junior comentou,
Hi there Hanif, You have a couple of options when performing a Full Data Export from your Zendesk account: 1. You can do a Full JSON or Full XML export by going to Admin > Manage > Reports. Choose ...
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Afabio Junior comentou,
Hey there, StephenWhen a brand is deleted, all of its content is deleted with it. As you can see in the following image below, when you are performing this action a pop-up window message appears to...
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Afabio Junior comentou,
Hello Riley,>> To export your macros, you can perform the following steps to get them via API:1. you need to be logged in as Admin or Agent of your ZD account.2. open this link XYZ.zendesk.com/api/...
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Afabio Junior comentou,
Hello Whitney, Thank you for reaching out.According to the table below, at the moment there is no configuration available to let just some end-users have the ability to see all organization tickets...