Lisa Tam

1. Zendesk updates
2. Announcements
3. Announcement: Migrating authentication information for Make API call step

Hi Regina Giuliani Connections should appear in Sandbox. Make sure you don't have any search filters on the side menu. If you are still having issues seeing Connections, please raise a ticket so ou...

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• Lisa Tam
• Criado 6 de março de 2023 23:54
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1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Messaging Bot flow

Hey Yasser,Thanks for your feedback. Are you wanting to copy answers between different bots or within the same bot? If the latter you can work around this by copying and pasting the bot flow conten...

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• Lisa Tam
• Editado 2 de março de 2023 04:34
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1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make API call step in Flow Builder

Hi Aron Diploma, external_id is planned for end Q1 23 release.Raphaël Péguet - Officers.fr, authenticated user email variable is also planned for end Q1 23 release 

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• Lisa Tam
• Criado 28 de fevereiro de 2023 05:54
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1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding branching conditions

Hey Rachael, Would the collect information step help with your use case where you can collect information from the end user via a form dropdown? This data can then be used with Branch by condition.

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• Lisa Tam
• Criado 24 de fevereiro de 2023 02:51
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1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding branching conditions

Hey Walter,Can you share your use-case where you need more than 6 branches? I'm wondering if nested conditions could help with your use case.

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• Lisa Tam
• Criado 24 de fevereiro de 2023 02:46
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing updates to Flow Builder Transfer to Agent step

Hey Harper Dane,We have made adjustments to the number of steps so this update won't impact your bots flow/tree structure or cause data loss.

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• Lisa Tam
• Criado 7 de fevereiro de 2023 02:09
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Hyperlinking within bot flow

Hey all,  Thanks for taking the time to provide your feedback. We have button links coming soon in Q1 2023 that will help solve this problem where a URL can be displayed as a button for the end-use...

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• Lisa Tam
• Criado 19 de dezembro de 2022 05:45
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1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Regex in bot fields

Hi Niels,Thanks for submitting your feedback. Supporting regex is something we are looking to explore for 2023. Can you elaborate on the use cases and the type of regex you would need?  

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• Lisa Tam
• Criado 8 de novembro de 2022 01:05
• 0 voto