Sara Pearson
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Sara Pearson criou uma publicação,
Latest update by # of days report
We need a report that will tell us the last update provided by the assignee of the ticket. Ideally a bar graph that we can group together e.g. 1-5 days since last update by assignee. I dont see an...
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Sara Pearson comentou,
Андрей Семенцов ServiceNow
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Sara Pearson criou uma publicação,
Extract/export ticket data from Zendesk to another ticket platform using the API
Hello, We are trying to extract all tickets from our Zendesk instance and send to another ticketing platform. I understand that this probably has to be done using the API but I cannot find anything...
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Sara Pearson comentou,
@... Yes, I followed the instructions exactly. Thanks!
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Sara Pearson comentou,
Nicole Saunders Is there any update on this? You mentioned over 2 years ago that feedback was being passed on. Thanks!
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Sara Pearson comentou,
Eric Gao This report doesnt work. I followed the instructions exactly and I get this error, but I know for a fact there are follow-up tickets..
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Sara Pearson criou uma publicação,
Explore: Ticket resolution time without time between solved and closed
RespondidaI am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories. I want to calculate this time up to ticket status S...
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Sara Pearson comentou,
Does the link have to be a direct file link?
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Sara Pearson criou uma publicação,
Trigger when a ticket has not been assigned from a group to an individual user within the group
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves. I am looking for ...
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Sara Pearson comentou,
Has this been done? It still says planned expected plan to release was before the end of 2021 Katarzyna Karpinska