Jamie Noell
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Atividade mais recente por Jamie Noell-
Jamie Noell comentou,
I really like the granular permissions that Zendesk is adding to roles. Please, please add the non-admin feature permission to a role for these permissions related to access: 1. Adjust the organi...
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Jamie Noell comentou,
Yes, please display Side Conversation replies. Yes, we could create a ticket view, but this takes up one of 12 slots that we need for other purposes. I wish that we could choose whether to include...
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Jamie Noell comentou,
Yes, please!!! Macro and view: Can you please allow view and macro permissions to be by brand. Today, we have global, by agent and for me only. Please add brand as an option as we have to pick so...
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Jamie Noell criou uma publicação,
Please move Sort ascending link on custom field set-up screen
Please add the ability to Sort ascending / descending near the Save button. When we have long list of drop-down options on a custom field, like Country:1. We add options at the bottom of the list...
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Jamie Noell comentou,
Katharina Beckmann, I am wondering if your instance was updated to Agent Workspace where there is no more change option. Instead you can now click directly on the Requester field on the left in th...
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Jamie Noell comentou,
We also would like a due date auto-added based on the creation date. Right now, we set a custom field like Sean did above, and then we have a second trigger with a webhook that copies the custom fi...
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Jamie Noell comentou,
Could we get an update on the message that Bill raised?https://support.zendesk.com/hc/en-us/articles/4408893441818/comments/4488958657690 We have started facing the same issue: "Cannot read propert...
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Jamie Noell comentou,
At times, we find that there is an incorrect email address in the system - someone may have cc'd an "agent" but misspelled the email, which has created a new account in our system. We want to remo...
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Jamie Noell comentou,
We had to buy Shredder because Zendesk does not provide any tools other than "one by one" review of tickets. While Shredder has helped with creating rules to auto-recover or auto-delete tickets, w...
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Jamie Noell comentou,
Rusty, that's existing to hear. Most of the time I am trying to figure out who made the change so I hope the Q4 changes include selecting the object, such as the person, the trigger, the role, etc...