Kate Horner
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Atividade mais recente por Kate Horner-
Kate Horner comentou,
Zendesk Zendesk Team Zendesk DevsAn ETA would be great. This bot creates a horrible experience for the end user. It needs to have: Go back a step Go back to the beginning Search the entire help ce...
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Kate Horner criou uma publicação,
Manager Visibility - Trigger Alert for tickets left open too long
I have been working with my agents to make sure they are reviewing/responding and closing out their open tickets but it has been a struggle. I don't have time to review everyone's tickets and want ...
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Kate Horner comentou,
Could you maybe provide a recipe? Sorry I have a hard time starting from scratch. I don't see that under the metics. Not sure what to put in columns or rows either. Jahn Bronilla
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Kate Horner criou uma publicação,
Average Ticket Count by Day
Simple recipe I'm sure but how do I see what our average daily ticket count is?
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Kate Horner comentou,
@Riah Lao https://support.zendesk.com/hc/en-us/articles/4408844187034/comments/5110729427354If you toggle back to private, the message would still be there and you could copy paste but it won't aut...
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Kate Horner comentou,
I agree. The amount you pay for an enterprise plan to lack basic features is ridiculous. These are standard basic bot functions, and we should not have to pay thousands of dollars more to have a th...
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Kate Horner criou uma publicação,
Flow Builder Reset to beginning
Once our end user submits a ticket through the flow builder (we do not engage in the live chat/messenger) it does not allow the end user to start the flow process over again unless they kill the wi...
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Kate Horner criou uma publicação,
Enhancing Macro Options
Can you add color font and Underlining to Macros, please? It would be so helpful to emphasize certain portions for our end user and direct our agent's attention to certain parts. For example, we re...
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Kate Horner comentou,
Can you add color font and Underlining to Macros, please? It would be so helpful to emphasize certain portions for our end user and direct our agent's attention to certain parts. For example, we re...
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Kate Horner comentou,
The link doesn't work for Changing text color. https://support.zendesk.com/hc/en-us/articles/4408829746330#topic_vpl_wfh_1qb Can you enable color font for Macros? You get error message : oops The ...