Amanda Wolf

@... Two questions on this: 

1. Does this article cover how you would configure this on a Contact Us form?

2. What about users who go directly to the dashboard in Zendesk? 

@... Is there a way to create a default macro? On my form I have a description section that is blank. I am looking to customize the questions that are shown in the description box so that I can drive my users to provide more specific information. I think that the way to do this is to provide a default macro, but I do not know if this is possible and there might be another way to do this.