Pesquisas recentes


Sem pesquisas recentes

Ravindra Singh's Avatar

Ravindra Singh

Entrou em 28 de out. de 2021

·

Última atividade em 22 de set. de 2022

Seguindo

1

Seguidores

0

Atividade total

27

Votos

0

Assinaturas

14

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Ravindra Singh

Ravindra Singh criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

Publicado 22 de set. de 2022 · Ravindra Singh

4

Seguidores

2

Votos

0

Comentários


Ravindra Singh criou uma publicação,

Publicação Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

Publicado 22 de set. de 2022 · Ravindra Singh

0

Seguidores

2

Votos

1

Comentário


Ravindra Singh comentou,

ComentárioExplore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

Exibir comentário · Publicado 14 de jul. de 2022 · Ravindra Singh

0

Seguidores

0

Votos

0

Comentários


Ravindra Singh comentou,

ComentárioWriting formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

Exibir comentário · Publicado 03 de jul. de 2022 · Ravindra Singh

0

Seguidores

0

Votos

0

Comentários


Ravindra Singh comentou,

ComentárioExplore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

Exibir comentário · Publicado 22 de fev. de 2022 · Ravindra Singh

0

Seguidores

0

Votos

0

Comentários


Ravindra Singh comentou,

ComentárioBuilding reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


Exibir comentário · Publicado 22 de fev. de 2022 · Ravindra Singh

0

Seguidores

1

Votos

0

Comentários


Ravindra Singh comentou,

ComentárioTicket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

Exibir comentário · Publicado 12 de fev. de 2022 · Ravindra Singh

0

Seguidores

0

Votos

0

Comentários


Ravindra Singh criou uma publicação,

Publicação Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

Publicado 12 de fev. de 2022 · Ravindra Singh

1

Seguidor

3

Votos

2

Comentários


Ravindra Singh comentou,

ComentárioZendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Exibir comentário · Publicado 12 de fev. de 2022 · Ravindra Singh

0

Seguidores

3

Votos

0

Comentários


Ravindra Singh criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

Publicado 11 de fev. de 2022 · Ravindra Singh

0

Seguidores

2

Votos

1

Comentário