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Ravindra Singh
Entrou em 28 de out. de 2021
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Última atividade em 22 de set. de 2022
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Atividade mais recente por Ravindra Singh
Ravindra Singh criou uma publicação,
Hello Zendesk Team,
Please include few more filtering options for In-View Filtering, as currently they are very much limited.
Thanks,
Ravindra
Publicado 22 de set. de 2022 · Ravindra Singh
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Ravindra Singh criou uma publicação,
Hello Zendesk Team,
Please include few more filtering options for Audit Logs, as currently they are very much limited.
Thanks,
Ravindra
Publicado 22 de set. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?
Exibir comentário · Publicado 14 de jul. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
Hello All,
Can someone please help me - I want to know the new ticket group created in last 3 months.
Thanks,
Ravindra Singh
Exibir comentário · Publicado 03 de jul. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.
Please assist.
Exibir comentário · Publicado 22 de fev. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?
Please assist
Exibir comentário · Publicado 22 de fev. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?
Exibir comentário · Publicado 12 de fev. de 2022 · Ravindra Singh
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Ravindra Singh criou uma publicação,
Hello Team,
We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.
Regards,
Publicado 12 de fev. de 2022 · Ravindra Singh
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Ravindra Singh comentou,
Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.
Exibir comentário · Publicado 12 de fev. de 2022 · Ravindra Singh
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Ravindra Singh criou uma publicação,
Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.
Publicado 11 de fev. de 2022 · Ravindra Singh
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