Pesquisas recentes


Sem pesquisas recentes

Rachel Dehoyos's Avatar

Rachel Dehoyos

Entrou em 01 de fev. de 2022

·

Última atividade em 07 de jul. de 2022

Seguindo

0

Seguidores

0

Atividade total

26

Votos

21

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Rachel Dehoyos

Rachel Dehoyos comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

Exibir comentário · Publicado 07 de jul. de 2022 · Rachel Dehoyos

0

Seguidores

5

Votos

0

Comentários


Rachel Dehoyos comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

Exibir comentário · Publicado 23 de mar. de 2022 · Rachel Dehoyos

0

Seguidores

9

Votos

0

Comentários


Rachel Dehoyos comentou,

ComentárioAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

Exibir comentário · Publicado 01 de fev. de 2022 · Rachel Dehoyos

0

Seguidores

0

Votos

0

Comentários