Jordan Crawford

1. Comunidade
2. Zendesk Suite Q&A
3. Getting the GROUP assigned date in a view

Unfortunately when I say this is important I mean important to agents and managers assigning work in the support views, not in an Explore report.

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• Jordan Crawford
• Criado 1 de novembro de 2022 15:46
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Password Expiry End User Experience

We are opening a ticket for this, but want to comment and +1 as well, as we are highly concerned as this is making our end users think their accounts have been compromised when they have not been.

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• Jordan Crawford
• Editado 23 de março de 2022 14:38
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Wholeheartedly agree. Other systems I have used managers could use their discretion to exempt unfair ratings that had nothing to do with the agent. It's unfair for agents to see scores that have no...

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• Jordan Crawford
• Criado 1 de março de 2022 20:06
• 8 votos