Linus

We have created an external e-mail address in our brand and defined it as the default. Forwarding is confirmed, the SPF entry is valid and the DNS is set up correctly.

If we create a new email ticket and the sent email is not deliverable in the recipient's mailbox. (for example: mailbox is full, mailbox is not known) we do not see a delivery notification in Zendesk.

I already have the address of the mailer daemon on the approval list (/agent/admin/customers). But delivery notifications just don't arrive in Zendesk. There is also nothing in the blocked ticket list.

How can I enable the agent to see if there was a delivery problem with an email ticket?

Hi Graeme, that is the solution. Great!

 

Hello, I'm using the following code in a trigger.

{% for comment in ticket.comments limit:1 offset:0 %}
{{comment.value_rich}}
{% for attachment in comment.attachments %}
{{attachment.filename}} - {{attachment.url}} 
{% endfor %}
{% endfor %}

Can I check in the loop whether the comment has an attachment in order to show additional text? Something like that 

{% for comment in ticket.comments limit:1 offset:0 %}
    {{comment.value_rich}}
    {% IF COMMENT HAS ATTACHMENTS %}
        Notice: You have to log in to be able to download the attachment. If you don't have an account yet, click Send Password. 
        {% for attachment in comment.attachments %}
            {{attachment.filename}} - {{attachment.url}} 
        {% endfor %}
   {% ENDIF %}
{% endfor %}

What would be the right condition?