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Morris Coyle

Entrou em 25 de out. de 2021

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Última atividade em 28 de dez. de 2023

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Atividade mais recente por Morris Coyle

Morris Coyle criou uma publicação,

Publicação Q&A - Help center and community

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.

 

The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.

Publicado 20 de jul. de 2022 · Morris Coyle

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Morris Coyle comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

Exibir comentário · Publicado 11 de jul. de 2022 · Morris Coyle

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Morris Coyle comentou,

ComentárioTicket basics

Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them.  I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.

Exibir comentário · Publicado 18 de mai. de 2022 · Morris Coyle

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Morris Coyle comentou,

Comentário na comunidade Q&A - Apps and integrations

Thought that might be the case Nara; thank you for the update.

Exibir comentário · Publicado 16 de mai. de 2022 · Morris Coyle

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Morris Coyle comentou,

Comentário na comunidade Q&A - Apps and integrations

Hi CJ,

Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

Exibir comentário · Publicado 28 de abr. de 2022 · Morris Coyle

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Morris Coyle criou uma publicação,

Publicação Q&A - Apps and integrations

Hi All

Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?

Publicado 28 de abr. de 2022 · Morris Coyle

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Morris Coyle comentou,

ComentárioCustomer management and profiles

Is there an easy way of creating Ticket views based on a Customer List?

Exibir comentário · Publicado 30 de mar. de 2022 · Morris Coyle

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Morris Coyle comentou,

Comentário na comunidade Q&A - Tickets and email

Thanks Graeme,

My thoughts exactly.  I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket?  I initially thought this form was out of the box but turns out it wasn't.

Time to re-built the process i think.

Exibir comentário · Publicado 22 de mar. de 2022 · Morris Coyle

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Morris Coyle criou uma publicação,

Publicação Q&A - Tickets and email

Hi All,

 

Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?

Morris

Publicado 21 de mar. de 2022 · Morris Coyle

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Morris Coyle comentou,

Comentário na comunidade Developer - Zendesk APIs

If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:

 

function updateManyUsers() {
varsheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName('Sheet1');
var [headers, ...rows] = sheet.getDataRange().getDisplayValues();
Logger.log([headers,rows]);
varusers = rows.map(r => {
vartemp = {};
headers.forEach((h, j) => {
if (r[j] != "") temp[h] = r[j];
});
returntemp;
});
varuser = 'morris.coyle@retacted/token';
varpwd = 'redacted';
varoptions = {
'method': 'PUT',
'headers': {
'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
},
'payload': JSON.stringify({ users }),
'contentType': 'application/json',
'muteHttpExceptions': true
};
varresponse = UrlFetchApp.fetch(url, options);
Logger.log(response.getContentText());
}

Exibir comentário · Publicado 09 de mar. de 2022 · Morris Coyle

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