Sean Chuang

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat

Hello,  Thank you for your comment. At this time, we are not considering this for our roadmap.  Thanks, Sean

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• Sean Chuang
• Criado 29 de março de 2023 08:26
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Notification when x number of Talk agents aren't online during support hours

Hello,  Thank you for your comment. Let us forward your question to our Omnichannel Contact Center colleagues. Once we hear back we will post the latest info here.  Thanks, Sean

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• Sean Chuang
• Criado 29 de março de 2023 08:20
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. IVR Routing by customer type and then enquiry type?

Hello,  Thank you for your question. We understand your needs 1000% - this is on our backlog. We will keep you posted on when this feature is coming. Thank you for your patience!!! Thanks, Sean

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• Sean Chuang
• Criado 15 de março de 2023 09:45
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Programmatically Act on Telephony Events / Agent Assist

Hi Alan, Thank you for your question. Very insightful. At this time, events in the granularity that you’re looking for is not on the short term roadmap. I will add this to our backlog for future co...

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• Sean Chuang
• Criado 15 de março de 2023 09:42
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. How to change audio output settings in Zendesk Talk?

Hello,  Thank you for your comment. At this time we are not adding that feature natively. However, you should be able to address this on the browser level or on the OS level. Here is an article to ...

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• Sean Chuang
• Criado 15 de março de 2023 09:35
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Agent ID Available in API when call is not conneceted

Hello,  Thank you for your comment. At this time, we are not planning to add this data point to our report. We will put this on our backlog for future consideration.  Thanks, Sean

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• Sean Chuang
• Criado 15 de março de 2023 09:30
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Looking for technical info on how best to integrate Talk with 3CX

Hello, Thank you for the question. The proposed solution would work with call forwarding. Once the call is forwarded via our IVR, the rest is up to 3CX. It should not disrupt your IVR and other fun...

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• Sean Chuang
• Criado 15 de março de 2023 09:24
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Disable reading back the number for callback request

Hello, Thank you for the question. Confirming that this is the default experience. At this time, we do not have plans to change this experience.  Thanks,Sean

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• Sean Chuang
• Criado 15 de março de 2023 09:10
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Talk: IVR missing phone options (opt-out/in, callback)

Hello, Thanks for your question. Please take a look at this article (and this) and see if it addresses your needs. If you need additional support, please raise a ticket with our support and we woul...

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• Sean Chuang
• Criado 22 de fevereiro de 2023 10:29
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Fix routing of calls for agents that miss or decline

Hello, 1-With Omnichannel, we create tickets for most types of 'missed' calls. As such you can create a view that logs all tickets with this 'missed' call status. 2-With Omnichannel, since all tick...

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• Sean Chuang
• Criado 22 de fevereiro de 2023 10:10
• 1 voto