Sean Chuang

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. 'Are You Sure' When Declining Call

Hello, Thanks for your question. We will put this on the backlog for consideration - this is a good idea. We are making key changes to the Talk Call Console in 2024 so we will keep the community po...

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• Sean Chuang
• Criado 22 de novembro de 2023 09:43
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Create the Ability to not pop open Talk Tickets

Hello, Thank you for your question. In 2024 (throughout the year), we will be rolling out improvements to the Talk Call Console. As part of that improvement, we will be looking to address this requ...

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• Sean Chuang
• Criado 8 de novembro de 2023 09:50
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Wait time metric for return call from a voicemail

Hello, Thank you for your question.  Try: Create in Explore a report on voicemail tickets and compare the time the voicemail was left with the time a return call was placed to the customer.  Thanks...

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• Sean Chuang
• Criado 8 de novembro de 2023 09:46
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Product Feedback: Talk Overview reporting

Hello, Thanks for your question. Here is some info on how to schedule reports.  Sean

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• Sean Chuang
• Criado 8 de novembro de 2023 09:38
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Italy mobile number

Hello, Thank you for your question. Number availability is a fluid concept, no matter what provider you use. Specifically RE your question, mobile numbers for Italy is available. Please reach out t...

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• Sean Chuang
• Criado 1 de novembro de 2023 09:35
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Omnichannel Routing - Differenciate Incoming calls from Completed calls

Hello, Thank you for your email. This is a piece of work that we intend to address so it's on the backlog. We are working with our colleagues on the routing side to figure out prioritization. Thank...

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• Sean Chuang
• Criado 25 de outubro de 2023 08:52
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Admin Center
3. Talk Admin Centre UI overhaul

Update from Voice Team: Hello, thank you for your feedback. This is very helpful. The Admin Center in general is a Zendesk-wide initiative that is currently being prioritised. As you can imagine, t...

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• Sean Chuang
• Criado 25 de outubro de 2023 08:44
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Enable extract all incoming phone numbers

Hello, Thanks for your question. One option you can try is to use the usage report and filter it down based on 'call status'.  Thanks,Sean

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• Sean Chuang
• Editado 11 de outubro de 2023 08:30
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Lack of Keyboard Support in Zendesk Talk Dialer

Hello, Thank you for your question. We will put this into our backlog for consideration.  Thanks,Sean

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• Sean Chuang
• Criado 11 de outubro de 2023 08:15
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Voice (Talk)
3. Display Call Length and Status time to ZenDesk Agent during call (Total Call Length, Hold Time, Available Time)

Hello, Thank you for your question.  We are currently undergoing an overhaul of Talk's Call Console. The request here is within the scope of our assessment. We expect to start rolling out changes t...

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• Sean Chuang
• Criado 4 de outubro de 2023 08:43
• 0 voto