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LottieFiles

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Atividade mais recente por LottieFiles
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    LottieFiles comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. Submit a ticket in messaging (Chatbot)

    Joshua Aaron G not really tbh. We did the exact thing as you did. We hyperlinked our web form in the flow builder. Not the best solution but yeah.

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    LottieFiles comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. Display name on x axis

    Christopher Stock  This is what I get atm. I've extended the width but somehow the report sticks to a certain ratio..I tried checking and unchecking the fit-to-screen option under the report settin...

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    LottieFiles comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. Display name on x axis

    Hey Christopher Stock I tried as per your suggestion but I don't think that solves the issue. If you look at the screenshot below. You can see I've extended the report width but it somehow still ge...

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    LottieFiles comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. Display name on x axis

    Hi Christopher StockThank you for the suggestion, I've tried it, and works perfectly. But I have a problem with the visualization, when I add this report to my dashboard, the result gets truncated ...

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    LottieFiles criou uma publicação,

    Display name on x axis

    1. Comunidade
    2. Zendesk Suite Q&A

    Hello everyon Is there a way to display only the final value of the metadata on the x-axis?   On my ticket metadata, I have "Cancel Trial" nested under Workflow and I was wondering, is there a way ...

    • LottieFiles
    • Criado
    • 3 seguidores
    • 8 comentários
    • 0 voto
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    LottieFiles criou uma publicação,

    Block chat or delete chat

    Respondida
    1. Comunidade
    2. Feedback - Chat and Messaging (Chat)

    Hello champions! Do we have the option to auto-delete/block certain chat that contains sensitive words? We have been getting unwanted messages in the chat, so I was wondering if there are any rules...

    • LottieFiles
    • Criado
    • 2 seguidores
    • 1 comentário
    • 0 voto
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    LottieFiles criou uma publicação,

    Create a report based on views

    Respondida
    1. Comunidade
    2. Zendesk Suite Q&A

    Hello everyone Is it possible to create a report based on the views that we have created?  I have a view to show only specific tickets based on the following rules Tags : "Erasure" "delete" Receive...

    • LottieFiles
    • Criado
    • 2 seguidores
    • 1 comentário
    • 0 voto
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    LottieFiles criou uma publicação,

    Solve a ticket using automation or triggers

    1. Comunidade
    2. Feedback - Ticketing System (Support)

    Hello there!  Is it possible to create an automation or trigger to solve a particular ticket?  For example, we receive tickets from X platform with the same ticket title and ticket description. Pos...

    • LottieFiles
    • Criado
    • 2 seguidores
    • 1 comentário
    • 0 voto
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    LottieFiles comentou,

    1. Comunidade
    2. Zendesk Suite Q&A
    3. Dedicated workload view for each agent

    Awesome. That worked! 

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    LottieFiles criou uma publicação,

    Dedicated workload view for each agent

    1. Comunidade
    2. Zendesk Suite Q&A

    Is there a default dedicated view for each agent to view their own workload only (regardless of the ticket status like open, pending, onhold)? Or that would be a custom one? If so, can some guide w...

    • LottieFiles
    • Criado
    • 2 seguidores
    • 2 comentários
    • 0 voto