LottieFiles

1. Comunidade
2. Zendesk Suite Q&A

Hello everyon Is there a way to display only the final value of the metadata on the x-axis?   On my ticket metadata, I have "Cancel Trial" nested under Workflow and I was wondering, is there a way ...

• LottieFiles
• Criado 26 de janeiro de 2023 07:48
• 3 seguidores
• 8 comentários
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)

Hello champions! Do we have the option to auto-delete/block certain chat that contains sensitive words? We have been getting unwanted messages in the chat, so I was wondering if there are any rules...

• LottieFiles
• Criado 18 de janeiro de 2023 06:29
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hello everyone Is it possible to create a report based on the views that we have created?  I have a view to show only specific tickets based on the following rules Tags : "Erasure" "delete" Receive...

• LottieFiles
• Criado 6 de janeiro de 2023 03:55
• 3 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)

Hello there!  Is it possible to create an automation or trigger to solve a particular ticket?  For example, we receive tickets from X platform with the same ticket title and ticket description. Pos...

• LottieFiles
• Criado 2 de novembro de 2022 03:40
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Is there a default dedicated view for each agent to view their own workload only (regardless of the ticket status like open, pending, onhold)? Or that would be a custom one? If so, can some guide w...

• LottieFiles
• Criado 21 de outubro de 2022 06:03
• 3 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the current flow builder 2. I want to deploy the chatbot with the existing structure w...

• LottieFiles
• Criado 1 de abril de 2022 07:05
• 17 seguidores
• 14 comentários
• 11 votos

1. Comunidade
2. Zendesk Suite Q&A

How can I build a query to pull all the tickets solved by the answer bot? In our custom report, we can see 20 tickets being resolved without applying any ticket metadata. Hence, we have no idea, wh...

• LottieFiles
• Criado 9 de março de 2022 04:58
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a flow builder with 5 FAQ's and planning to have another option as "submit a ti...

• LottieFiles
• Criado 24 de fevereiro de 2022 04:59
• 11 seguidores
• 10 comentários
• 5 votos

1. Comunidade
2. Zendesk Suite Q&A

Hello community Not sure if such a feature is available in the Help center but is it possible to have 1 or multiple versions in an article where end users can select which version they want to refe...

• LottieFiles
• Criado 21 de janeiro de 2022 07:39
• 4 seguidores
• 5 comentários
• 2 votos

1. Comunidade
2. Zendesk Suite Q&A

Hello Can someone confirm if we delete a ticket from the main queue, will the numbers in the reporting be affected? Or the report will still show the original number of the tickets created?   

• LottieFiles
• Criado 23 de novembro de 2021 04:52
• 2 seguidores
• 1 comentário
• 0 voto