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Simon Chang

Entrou em 10 de ago. de 2022

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Última atividade em 16 de ago. de 2022

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Simon Chang comentou,

ComentárioTicket customization

Hi,

Is there a way for customers/end users to be able to edit their fields after submission (to make amendments/corrections)?

Exibir comentário · Publicado 16 de ago. de 2022 · Simon Chang

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Simon Chang comentou,

ComentárioTeam members and groups

Are there any intentions on making light agents able to be @mention? The reasoning given is:


Light agents can't use the @mention feature because it adds a CC to the ticket, which they don't have permission to do

Yet, we do have an option to enable Light agents to be CC'd into tickets, and adding that option still does not allow @mentions.

I'm simply trying to allow our internal end users to be able to mention each other without having to CC. Is this possible?

Exibir comentário · Publicado 10 de ago. de 2022 · Simon Chang

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