Miguel Salas
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Miguel Salas comentou,
David Brown - I know that Article ID, User Name (your agent), and Date are captured when an agent attaches an article using the KC app. You can confirm this by opening ZD Explore > Zendesk Guide > ...
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Miguel Salas criou uma publicação,
Notifying agents of new or edited articles within the agent workspace
Has anyone found a built-in workflow or 3rd party integration that facilitates knowledge transfers by notifying your support agents of new or modified content within an article, without requiring t...