Darren Blakemore

OK So if a manager goes in to explore, what agents will be included in the data he sees.

There is no tangible way, that I see in ZD, between agents and Managers, so how do I ensure he only sees HIS agents activities????

Is it a case of simply adding him to the agent groups???

 

Thanks

Darren

Hi Christine

Thanks for the reply but I think I probably should have explained better, sorry.

How do I configure a manager, to see a dashboard that ONLY shows his teams activities etc?

I also assume he would only be able to get to this via Explore? Can it not be added to his dashboard in his agent view???

Cheers

Darren

Hi

How do I configure a manager to see his staffs workload etc via the Dashboard???

Can you do a live view of things from his dashboard?

Many thanks

Darren

Hi

Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in the flow compared to opening the chat from the main button (bottom left)????

I am thinking maybe using the Bot and giving it keywords that are in the URL of that button, so when it gets that request it will respond to the keyword and go down the route configured for that...Maybe????

Thanks

Darren

Hi Nikki

You are a legend, thank you. I will give the triggers a try and see how I get on.

:-)

Hi

Firstly we are a new ZD user. Going live soon., so excuse the lack of knowledge :-)

We have a flow that ends with telling the customer he is being transferred to an agent. What happens if no agents reply. When does the customer understand he won't be talking to an agent??? How long does he sit and watch the screen before he knows it will only be logged as a ticket only????

A timeout would be awesome. A scenario where, say after 2 minutes, a message tells the customer there are no agents and to close the chat and wait for a call back.

Any ideas as all I can see it being currently is the customer waiting indefinitely???

 

Cheers

Darren