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Darren Blakemore

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    Darren Blakemore comentou,

    OK So if a manager goes in to explore, what agents will be included in the data he sees. There is no tangible way, that I see in ZD, between agents and Managers, so how do I ensure he only sees HIS...

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    Darren Blakemore comentou,

    Hi Christine Thanks for the reply but I think I probably should have explained better, sorry. How do I configure a manager, to see a dashboard that ONLY shows his teams activities etc? I also assum...

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    Darren Blakemore criou uma publicação,

    How to view agents work

    Hi How do I configure a manager to see his staffs workload etc via the Dashboard??? Can you do a live view of things from his dashboard? Many thanks Darren

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    Darren Blakemore criou uma publicação,

    Can I do this with Flow Builder

    Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in the flow compared to opening the chat from the main button (bottom left)???? ...

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    Darren Blakemore comentou,

    Hi Nikki You are a legend, thank you. I will give the triggers a try and see how I get on. :-)

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    Darren Blakemore comentou,

    Hi Firstly we are a new ZD user. Going live soon., so excuse the lack of knowledge :-) We have a flow that ends with telling the customer he is being transferred to an agent. What happens if no age...