Monica Barin

Are archived tickets included in the export? If not, how can I export all tickets ever logged by a given client, including archived ones? I have a client that has over 1000+ tickets logged - these can be see on their organization profile. When I create a view to see all their tickets, it only has about 200. The other 800+ have been closed and since, auto-archived. We want a full picture of their historical tickets. Thanks.