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Scott Williams

Entrou em 06 de jan. de 2022

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Última atividade em 01 de mar. de 2023

Vice President of Professional Services at Key Code Media

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Scott Williams comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

How do we vote this in, absolutely NEEDED!!

Exibir comentário · Publicado 06 de jan. de 2023 · Scott Williams

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Scott Williams comentou,

Comentário na comunidade Q&A - Users, groups, and organizations

Neil this functionality stopped working after the last update.  Is there any news on it being fixed or an actual link custom field?

Exibir comentário · Publicado 06 de jan. de 2023 · Scott Williams

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Scott Williams criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Hello Zendesk, we have been using custom fields in organizations to make weblinks to various locations (SharePoint, customer website, etc.).  The MultiLine selection was working for the most part but recently the link becomes broken on several of the entries.  We now have to use an excel document to jump to separately for these links.  What would be ideal (and I'm sure we are not the only ones that would need this) but a custom field that turns a link into a button on the Organization side bar.  That way we could label the button "Customer website", "SharePoint", or "Site Documentation".  What do you guys think, lets get this feature added!!

Publicado 03 de jan. de 2023 · Scott Williams

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Scott Williams comentou,

ComentárioEnd users and organizations

Colleen Hall Please do, this would be a great feature to have.  Especially since the workaround is no longer functioning.  thank you, Scott

Exibir comentário · Publicado 03 de jan. de 2023 · Scott Williams

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Scott Williams comentou,

ComentárioEnd users and organizations

Hello Zendesk, we have been using custom fields in organizations to make weblinks to various locations (SharePoint, customer website, etc.).  The MultiLine selection was working for the most part but recently the link becomes broken on several of the entries.  We now have to use an excel document to jump to separately for these links.  What would be ideal (and I'm sure we are not the only ones that would need this) but a custom field that turns a link into a button on the Organization side bar.  That way we could label the button "Customer website", "SharePoint", or "Site Documentation".  What do you guys think, lets get this feature added!!

Exibir comentário · Publicado 23 de dez. de 2022 · Scott Williams

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Scott Williams comentou,

ComentárioEnd users and organizations

@..., Absolutely, always up to lend a hand when it comes to product development.

thank you,

Scott Williams

Exibir comentário · Publicado 07 de jan. de 2022 · Scott Williams

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Scott Williams comentou,

ComentárioEnd users and organizations

Pratishtha, it would be ideal if agents could see organizations but not edit in the professional tier.  An example of why this is beneficial, in the organization section for particular customers we use custom fields to track the support contract number as well as a link to the corresponding SharePoint location for all of the client information.  i would prefer not to grant admin access to my support staff so this would be an ideal work fix to this.  Do you think this is something could be integrated? 

Thank you,

Scott Williams

Exibir comentário · Publicado 06 de jan. de 2022 · Scott Williams

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