Ashwin Raju

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Common use cases for Custom objects

Hi Adam.. Thats a valid need. We do have plans to build this feature out and I am in the process of getting use cases for this feature. Are you looking at enabling End customers to select the right...

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• Ashwin Raju
• Criado 5 de junho de 2023 17:43
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Custom Objects limited to 100.000 records?

Hi Martijn Snels • pluscloud.nl - Zendesk Premier Partneri- Sorry for the late response. I was on vacation the last few days. We understand that blocking the creation of custom object records once ...

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• Ashwin Raju
• Criado 30 de maio de 2023 14:09
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Requesting Feedback: Uploading Custom Object Records using CSV

Shayan Moussawi -  I hear you on the Create or Update API call... Let me get back to you on that.. Currently, we have Upsert capability in the roadmap for bulk APIs.. Do you see that as being a nee...

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• Ashwin Raju
• Criado 15 de maio de 2023 19:01
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Absolutely.. You can build any combination of relationships between your Tickets, Users, Organizations and Custom Objects..  It could be associating your product to your organization, defining an o...

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• Ashwin Raju
• Criado 11 de maio de 2023 13:29
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Solicitação de recurso: Personalização CSAT

I have shared your feedback with the PM working on the CSAT experience for the chat channel (Arpan Nagdeve). I also know that our professional services team has built an app which could help you co...

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• Ashwin Raju
• Criado 10 de maio de 2023 22:08
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

It can absolutely be used to build that relationships. In this instance, I have created an Object called Devices to capture all my company's devices.. And within each Device I have a lookup field w...

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• Ashwin Raju
• Criado 10 de maio de 2023 21:58
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Display new custom object look up field in Guide

Thank you Thomas.. Great points.. Especially the privacy disclaimer one..Hi Lydia C - Appreciate your use case.. This is super helpful.. I am in the process of writing up a PRD for this feature.. T...

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• Ashwin Raju
• Criado 10 de maio de 2023 19:55
• 0 voto

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

hi Archie Menzies - In your use case, you want a way to put a filter which says.. Lookup field value should not be Assignee value.. Am I right in saying that ?This is an interesting use case, which...

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• Ashwin Raju
• Criado 8 de maio de 2023 15:37
• 0 voto

1. Comunidade
2. Zendesk Support EAP - New Custom Objects
3. Multiple Many to One

Cross pointing here - https://support.zendesk.com/hc/en-us/community/posts/5592645478554/comments/5653120534426

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• Ashwin Raju
• Criado 2 de maio de 2023 18:01
• 0 voto