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Brian Rosenkrantz

Entrou em 01 de fev. de 2022

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Última atividade em 26 de set. de 2023

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Brian Rosenkrantz criou uma publicação,

Publicação Q&A - Objects, workspaces, and rules

Hi!

Is it somehow possible to show the timestamp instead of the relative time in date columns like Requested and Updated? - I know it's not possible with native Zendesk settings, but does anyone know any alternative solutions? - Custom fields and triggers or an app... just anything? :)

Publicado 20 de jun. de 2023 · Brian Rosenkrantz

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Brian Rosenkrantz comentou,

ComentárioBusiness rules

Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?

Exibir comentário · Editado 28 de fev. de 2023 · Brian Rosenkrantz

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Brian Rosenkrantz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Vote+1

I have an issue where the automated link created by #xxxxx uses the wrong brand url, so I would very much also like to be able to disable it!

Exibir comentário · Publicado 28 de fev. de 2023 · Brian Rosenkrantz

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Brian Rosenkrantz comentou,

ComentárioZendesk Support app for mobile

When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first. 
When I create a ticket via the App, it has a brand selected as default. It's not the Default brand on Zendesk, and it's not a brand that I'm a member of.

How is the default Brand selected when creating a ticket via mobile app?

Exibir comentário · Publicado 08 de fev. de 2023 · Brian Rosenkrantz

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Brian Rosenkrantz comentou,

ComentárioTicket basics

My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field after the tickets has been submitted. - Is there any way for the End-user to remove the CC's that the End-users originally add to the ticket??

 

Exibir comentário · Publicado 13 de dez. de 2022 · Brian Rosenkrantz

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Brian Rosenkrantz comentou,

Comentário na comunidade Q&A - Tickets and email

Thx for your reply Pedro Rodrigues

That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(

Exibir comentário · Publicado 12 de dez. de 2022 · Brian Rosenkrantz

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Brian Rosenkrantz criou uma publicação,

Publicação Q&A - Tickets and email

Hi!

I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets. 

When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(

Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?

Publicado 08 de dez. de 2022 · Brian Rosenkrantz

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