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Brian Rosenkrantz
Entrou em 01 de fev. de 2022
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Última atividade em 26 de set. de 2023
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Atividade mais recente por Brian Rosenkrantz
Brian Rosenkrantz criou uma publicação,
Hi!
Is it somehow possible to show the timestamp instead of the relative time in date columns like Requested and Updated? - I know it's not possible with native Zendesk settings, but does anyone know any alternative solutions? - Custom fields and triggers or an app... just anything? :)
Publicado 20 de jun. de 2023 · Brian Rosenkrantz
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Brian Rosenkrantz comentou,
Does anyone know if it's possible to disable Zendesk form automatically creating links to the help center, just because you add a # in front of some random numbers?
Exibir comentário · Editado 28 de fev. de 2023 · Brian Rosenkrantz
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Brian Rosenkrantz comentou,
Vote+1
I have an issue where the automated link created by #xxxxx uses the wrong brand url, so I would very much also like to be able to disable it!
Exibir comentário · Publicado 28 de fev. de 2023 · Brian Rosenkrantz
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Brian Rosenkrantz comentou,
When creating a ticket via the mobile app, you can change properties like status, requester, form 6& brand on the ticket. But you need to press "See all" first.
When I create a ticket via the App, it has a brand selected as default. It's not the Default brand on Zendesk, and it's not a brand that I'm a member of.
How is the default Brand selected when creating a ticket via mobile app?
Exibir comentário · Publicado 08 de fev. de 2023 · Brian Rosenkrantz
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Brian Rosenkrantz comentou,
My customer gets their tickets from End-users via the Help Center, and the CC field is visible for the End-users to add email adresses. But it is not possible for the End-users to edit the CC-field after the tickets has been submitted. - Is there any way for the End-user to remove the CC's that the End-users originally add to the ticket??
Exibir comentário · Publicado 13 de dez. de 2022 · Brian Rosenkrantz
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Brian Rosenkrantz comentou,
Thx for your reply Pedro Rodrigues
That was the same alternative I could think of, but in an environment with multiple brands and multiple notification-triggers per brand, the administration will be huge. :(
Exibir comentário · Publicado 12 de dez. de 2022 · Brian Rosenkrantz
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Brian Rosenkrantz criou uma publicação,
Hi!
I have an instance with multiple brands and Help Centers.
I also have Agents(ex Academy) that sometimes use Zendesk as an End-user(contacting IT) and therefore need to be sent to the Help Center instead of the Agent-page, when looking up own tickets.
When I use {{ticket.url/link}} I always link to the Agent-page if the requester is an agent :(
Is there a {{ticket.hc.link}} or something similar that makes sure the link always go to the Help Center?
Publicado 08 de dez. de 2022 · Brian Rosenkrantz
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