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Pinky Penolio

Entrou em 16 de fev. de 2023

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Última atividade em 17 de fev. de 2023

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ComentárioViewing and using dashboards

Hello!

I would like to know if my assumption is correct.

When I open the Live data (including chat) dashboard, I see that there is Zero online agent under the Chat section. And all agents are online under the Support section.

My assumption is that Agent Workspace makes online agents visible on Support section. But when an agent is serving chat, the agent will show up in "Agents online" on Chat. And when there is an ongoing call, the agent will show up in "Agents online" on Talk. Is this correct?

Thanks in advance,

Pinky

Exibir comentário · Publicado 17 de fev. de 2023 · Pinky Penolio

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