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Jason Zajdel

Entrou em 18 de jul. de 2022

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Última atividade em 18 de jul. de 2022

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ComentárioAdditional ticket channels

Hello all,

I have two problems:

1 - If we use the ZenDesk phone app to make a call to a customer which does not pick up, the call will disconnect, instead of going to voicemail. Are there timeout settings when outbound dialing? In this case a ticket isn't created in Zendesk to verify that I made a call.

2 - The numbers to press while going through a customer's directory do not work as intended. Such as "Press 4 for Suchandsuch Department" will result in a "I'm sorry, that is not a valid option" from their end, but if I use my cell phone then it's fine. I know the problem isn't on their side if my cell phone works correctly, right?

 

Any help is appreciated!

Exibir comentário · Publicado 18 de jul. de 2022 · Jason Zajdel

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