Philipp Bausch

Nearly everyone of our customers has more than one e-mail address. And it´s a common use case that someone is writing us from his secondary e-mail address (e.g. e-mail address from work). This person wants the answer also to his secondary e-mail address and not to the primary. 

At the moment you can´t even see quickly from which e-mail address a user is writing you. You have to click three times to see the sender address and then change the primary e-mail address in ZD and switch it back after you answered the customer. That is not a smart solution for a modern CRM tool and it doesn´t save time compared to a normal system.

We would buy more licenses for our agents if this problem would be solved but for now it remains in a test phase until we have a real benefit from it.