Rebeca
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Rebeca comentou,
This is really cool! I can see the option is activated in our Admin Center and on the agent workspace, however, I don't see it in Guide. Anything I should check or consider to have this enabled whe...
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Rebeca comentou,
JR Lausin, thanks for your response and time. I understand the difference between an unverified and a verified article. My question is more about when I should unverify an article because it is out...
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Rebeca comentou,
I'm not quite understanding the difference between unverify/verify an article and submitting it for review. When should I be using one or the other? Thanks for the help
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Rebeca criou uma publicação,
Article recommendations issues
We are currently experiencing issues with the article recommendations window customers get after submitting a form. The messaging is confusing for users, and they are closing tickets unknowingly wi...
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Rebeca comentou,
We are currently going through the same situation. It would be great to be able to customize the window.
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Rebeca criou uma publicação,
How can I adjust the image when sharing links on SoMe?
Recently discovered that when sharing links to articles through social media, the thumbnail is the logo used for the Help Center. I found this post https://support.zendesk.com/hc/en-us/community/po...
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Rebeca criou uma publicação,
Request to have Unlisted articles in the Help Center
It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to articles to users, but we don't necessarily want all users to see this article i...
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Rebeca criou uma publicação,
Content cues best practices
Hi community! I would like to hear about how you use content cues on your end? do you have any best practices or tips to share? After you have checked your cues, how does the process look for you? ...
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Rebeca criou uma publicação,
See ticket count per Help Center section
RespondidaHello community! I wonder if there's a way to see a report on how many tickets are submitted by users depending on the category/section/article in the Help Center. Any tips? TIA
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Rebeca comentou,
When adding bot answers to a proactive message, can I only do it if the answer is live on the bot? We want to set a proactive message on our corporate website and show some options that we don't wa...