Catherine

Hi Team,

@..., could you please advice, if it's possible to remove the text added automatically to issue discription * Please see Zendesk Support tab for further comments and attachments. ?

@... thank you for the prompt reply, it would be nice to have the option. We created a dedicated issue type Support bug in Jira and want to restrict the choice only to that value when creating the support bug from ZD, cause agents might chose something else. I would appreciate if any experience and use cases are shared showing the ways how to detect invalid issue type is created from Zendesk and update the issue type to the correct one, without any data and linking to ZD ticket loss. We use Script runner for Jira automation.

Hi team,

We use Zendesk Support for Jira and want to limit the number of Jira issue types in the list when creating a new Jira issue from Zendesk ticket. Is it possible to restrict the access to issue types in your Jira integration in terms of the project?