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Eric Weiland

Entrou em 25 de abr. de 2022

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Última atividade em 07 de dez. de 2022

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Eric Weiland comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I have to further express disattisfaction on this point with the lack of this ability. This has become painfully clear at end of year and reviewing metrics of tickets that after a year of development and improving how information is captured, half of our tickets have missing information that create a large category of Null responses in metrics which skews our data.

It is imperative that this feature be allowed so that we can modify old tickets to include updated information and simply creating a follow-up does not work as that will skew other metric data.

 

Gaurav Parbat

Exibir comentário · Editado 07 de dez. de 2022 · Eric Weiland

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Eric Weiland comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I would also like to request an update on this feature. This is highly important for our reporting as we slowly developed the data in our tickets and now have old tickets that are incomplete.

Exibir comentário · Publicado 11 de out. de 2022 · Eric Weiland

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Eric Weiland comentou,

ComentárioManaging your email

Hi,

My IT depertmant created a dedicated sub domain name zendesk.ourcompanyname.com , and we want to use that subdomain for sending emails from the Zendesk application.

We appear to be having some difficulty however when in verifying the SPF though the DNS records are verified.

Exibir comentário · Publicado 25 de abr. de 2022 · Eric Weiland

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