Cláudia Araújo

Thanks so much for the quick reply Brian!
I have tried this but I am getting the below in response:

Put "https://www.mydomain.zendesk.com/api/v2/tickets/update_many": remote error: tls: handshake failure

Any thoughts to what might causing this? Am I using the wrong endpoint?

Thanks again!

In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field of the ticket.
Is it possible to achieve this with a trigger/automation that would auto-fill the field with the default organisation of the requester (in case they have multiple)?
Many thanks in advance!