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Jennifer Zecchin-C

Entrou em 11 de ago. de 2022

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Última atividade em 13 de fev. de 2025

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Jennifer Zecchin-C comentou,

ComentárioGetting started with Zendesk AI

Hi, too many of the links here are taking me to archived, 404, or legacy pages. This article was updated just a couple months ago and AI is a hot topic, so I'd expect that the linked articles would be up-to-date. Can y'all get an eye on that or suggest an updated AI article that has all the up-to-date links in it?

Exibir comentário · Publicado 13 de fev. de 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C comentou,

Comentário[ARCHIVE] Documentation

Hi, I got to this article from here: https://support.zendesk.com/hc/en-us/articles/5608652527386-Getting-started-with-Zendesk-AI-and-Advanced-AI

This article says it's archived (even though your AI page is linking directly to it), so I am clicking the link listed at the top of the page to get to the new one. But the link listed above (https://support.zendesk.com/hc/en-us/articles/8767637940506) takes me to a "OOPS… The page you were looking for doesn't exist" page. I am currently logged in.

Exibir comentário · Publicado 13 de fev. de 2025 · Jennifer Zecchin-C

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Jennifer Zecchin-C comentou,

ComentárioTicket management

We also need the option to assign to the group but not the assignee. Not all of our agents work every day, sometimes with much time between, so those tickets would sit without being viewed.

Exibir comentário · Publicado 18 de jun. de 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This would help us

Exibir comentário · Publicado 30 de abr. de 2024 · Jennifer Zecchin-C

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Jennifer Zecchin-C criou uma publicação,

Publicação Feedback - Ticketing system (Support)

If no one is set to the "Online" unified status in a particular group during our work hours, I want to have a trigger or automation email that group's manager. 

Publicado 20 de jun. de 2023 · Jennifer Zecchin-C

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Jennifer Zecchin-C comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It would be cool for everything to be color coded: internal notes are yellow, bot responses are another color (text or text box), customer questions another color.... to differentiate from staff responses - our staff are asking for this.

Exibir comentário · Publicado 24 de mai. de 2023 · Jennifer Zecchin-C

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