Peter Rush

1. Comunidade
2. Feedback on Guide
3. CSS branding not applied to sign in page (Help Center)

Thanks Ryan - appreciate the response.  I understand the challenge of permitting customization while managing security.  I would suggest a phased approach - can you start by enabling a simple messa...

• Visualizar comentário
• Peter Rush
• Editado 7 de junho de 2017 13:29
• 1 voto

1. Comunidade
2. Feedback on Guide
3. CSS branding not applied to sign in page (Help Center)

Hi Ryan, Are there plans to allow some basic customization of the login screen (beyond just logo and name of the help center?) Our instance of ZenDesk is private and we need the ability to post a s...

• Visualizar comentário
• Peter Rush
• Criado 5 de junho de 2017 16:44
• 2 votos

1. Comunidade
2. Advice from Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Ryan - thanks for the quick response.  Can you provide a table showing how the standard user roles in the interface map to the JSON values in session? Like this... Administrator >> Manager Agent...

• Visualizar comentário
• Peter Rush
• Criado 8 de março de 2017 14:01
• 0 voto

1. Comunidade
2. Advice from Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

A question about user role - I was expecting to see the role value correspond exactly to the "Role" user field in the app.  However, it appears that users with "Administrator" role in the app don't...

• Visualizar comentário
• Peter Rush
• Editado 7 de março de 2017 15:12
• 0 voto

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 2: Measuring the effectiveness of search

*bump* Can someone confirm/respond to David's comment?

• Visualizar comentário
• Peter Rush
• Criado 3 de março de 2017 20:49
• 0 voto