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Martijn Snels · pluscloud.nl

We're a Zendesk Premier Solution Provider and we're here to help you getting the most out of Zendesk.

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Atividade mais recente por Martijn Snels · pluscloud.nl
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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. Support Q&A
    3. Set task ticket due date via macro.

    Hi everyone, the Due Date field can be set in a macro via our Macro Date App on the Zendesk App Marketplace that is already available for quite some time. You can install a free trial to tryout the...

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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. Feedback on Support
    3. Add repeat option on Schedule holidays

    Hi Vu, this is actually a great idea. we just made life a little bit more easy with the current setup of Zendesk with our Holiday App. It lets you import holidays in just a click. https://www.zen...

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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. Feedback on Support
    3. Feature Request: Import National Holidays

    Today our Holidays App for Zendesk was launched. It will help you to import holidays of almost every country and state in many languages. https://www.zendesk.com/apps/support/holidays/?source=new...

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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. User Tips & Tricks
    3. How to Include end-user browser information via Help Center

    Nicole S. Amelia Jaycen We are soon bringing the browser information feature to our Ticket Field Magic app on the Zendesk App Marketplace so you can easily add this feature to your ticket form amon...

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    Martijn Snels · pluscloud.nl criou uma publicação,

    Composer Apps

    1. Comunidade
    2. Feedback on Zendesk Apps

    Now we have rich text editing I’m missing things like tables, gifs, emoji and many other composer apps. It would be nice if we could have an app location in the side conversation too.

    • Martijn Snels · pluscloud.nl
    • Criado
    • 1 seguidor
    • 0 comentário
    • 2 votos
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    Martijn Snels · pluscloud.nl criou uma publicação,

    Channel Integrations Like API

    1. Comunidade
    2. Feedback on Zendesk Apps

    It would be nice to have some kind of channel framework integration option which could essentially replace the networked help desk protocol to integrate with third party systems.

    • Martijn Snels · pluscloud.nl
    • Criado
    • 1 seguidor
    • 0 comentário
    • 0 voto
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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. Support Q&A
    3. In need of something to remind after 3 months

    Our brand new Zendesk App Macro Date has just been launched in the Zendesk App Marketplace. The Zendesk App allows you to set any date field including the due date field using tags inside your macr...

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    Martijn Snels · pluscloud.nl comentou,

    1. Comunidade
    2. Support Q&A
    3. Auto-fill a due date?

    Our brand new Zendesk App Macro Date has just been launched in the Zendesk App Marketplace. The Zendesk App allows you to set any date field including the due date field using tags inside your macr...

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    Martijn Snels · pluscloud.nl comentou,

    1. Support
    2. ...
    3. Workflows
    4. Using skills-based routing (Enterprise)

    Hi Kristen, this goes together with the options to admins to update the skills of a ticket via the API I assume? Surprised the feature is first released before the API, normally this is the other w...

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    Martijn Snels · pluscloud.nl comentou,

    1. Support
    2. ...
    3. Best practices and recipes
    4. Insights recipe: Reporting on multi-select fields using ticket tags

    Hi Amy, how do I combine multiple metrics so I can generate a table with # Tickets, First Reply Time, Full Resolution Time, Avg. Time Spent (Time Tracker)? When I generate multiple metrics I can't ...