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1. Comunidade
2. Feedback on Guide
3. Enable Zendesk Web Widget to display more than 3 articles when we pass it an article label

We have implemented the Web Widget for ourselves on a couple of places now, and we run into the same limitation sometimes. We solved this by using direct links to articles now and little info icons...

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• Criado 27 de novembro de 2020 16:00
• 0 voto

1. Comunidade
2. Support Q&A
3. Set task ticket due date via macro.

Hi everyone, the Due Date field can be set in a macro via our Macro Date App on the Zendesk App Marketplace that is already available for quite some time. You can install a free trial to tryout the...

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• Editado 2 de setembro de 2020 08:39
• 1 voto

1. Comunidade
2. Feedback on Support
3. Add repeat option on Schedule holidays

Hi Vu, this is actually a great idea. we just made life a little bit more easy with the current setup of Zendesk with our Holiday App. It lets you import holidays in just a click. https://www.zen...

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• Criado 2 de julho de 2020 17:11
• 0 voto

1. Comunidade
2. Feedback on Support
3. Feature Request: Import National Holidays

Today our Holidays App for Zendesk was launched. It will help you to import holidays of almost every country and state in many languages. https://www.zendesk.com/apps/support/holidays/?source=new...

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• Criado 2 de julho de 2020 17:06
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Nicole S. Amelia Jaycen We are soon bringing the browser information feature to our Ticket Field Magic app on the Zendesk App Marketplace so you can easily add this feature to your ticket form amon...

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• Criado 28 de abril de 2020 20:36
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1. Comunidade
2. Support Q&A
3. In need of something to remind after 3 months

Our brand new Zendesk App Macro Date has just been launched in the Zendesk App Marketplace. The Zendesk App allows you to set any date field including the due date field using tags inside your macr...

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• Pluscloud (EMEA Reseller) EUR
• Criado 18 de março de 2019 19:30
• 2 votos

1. Comunidade
2. Support Q&A
3. Auto-fill a due date?

Our brand new Zendesk App Macro Date has just been launched in the Zendesk App Marketplace. The Zendesk App allows you to set any date field including the due date field using tags inside your macr...

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• Criado 18 de março de 2019 19:27
• 0 voto

1. Support
2. ...
3. Workflows
4. Using skills-based routing (Enterprise)

Hi Kristen, this goes together with the options to admins to update the skills of a ticket via the API I assume? Surprised the feature is first released before the API, normally this is the other w...

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• Criado 21 de agosto de 2018 14:35
• 0 voto

1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: Reporting on multi-select fields using ticket tags

Hi Amy, how do I combine multiple metrics so I can generate a table with # Tickets, First Reply Time, Full Resolution Time, Avg. Time Spent (Time Tracker)? When I generate multiple metrics I can't ...

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• Criado 8 de março de 2018 16:40
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi Cindy, Regan's solution only works for existing Zendesk system fields and doesn't work with custom fields at the moment.

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• Pluscloud (EMEA Reseller) EUR
• Criado 6 de junho de 2017 20:28
• 0 voto