Sheldon Dickinson
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Sheldon Dickinson comentou,
Is there any way to remove "Do any of these articles answer your question?" from {{answer_bot.article_list}}, as we find a lot of customers will reply saying "Nothing helped", but also, it means th...
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Sheldon Dickinson comentou,
Hi Graeme, I was about to disable CSAT until I saw this. I've just tried testing, but seem to be getting the below error. Would you have any insight on this? {"error":"RecordInvalid","description"...
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Sheldon Dickinson comentou,
I find it very bizarre that you export organisations in XML, then only accept for them to be imported in CSV. One would think that you would have some consistency there and provide the export in th...
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Sheldon Dickinson comentou,
Hi Guys, Is there a way to get an export of organisations in CSV? We want to do a bulk update of close 1500 organisations via export/import, however there only appears to be the ability to export a...
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Sheldon Dickinson comentou,
Zendesk, do you plan on chiming in on this one?
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Sheldon Dickinson criou uma publicação,
Show/Hide Chat based on user group
Is there a way to show/hide the chat widget based on the logged in users group? For example, we run our users based on subscription, and only want to allow chat for users who are at the top of t...
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Sheldon Dickinson comentou,
Another one who would like to see this implemented. We can change users status for talk, so why not have this in chat? I have staff in two offices away from mine, so I need to have the ability to c...
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Sheldon Dickinson comentou,
Hi There, With the introduction of Answerbot, which encourages self-serve, it would be great to see the ability to add in a 'Solve my ticket' button to responses. For example, when a pending rem...
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Sheldon Dickinson comentou,
Would also like to know about this, as well as whether there are any Help Centre related merge tags (post content, poster, etc)
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Sheldon Dickinson comentou,
We have a case where some users prefer to hav the full ticket history in their emails, where others would prefer to just have the last comment. We are using the below string in our trigger, which w...