Luke Hutchings

I work in the Communications Department as the Customer Service Specialist for Bell's Brewery. I have been with the company for 6 years and now serve as the primary Zendesk Admin, among many other responsibilities. I am a lover of bikes, craft beer, snowboarding, guitar/music and of course my girlfriend and Australian Sheppard, Hudson.

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  • Ticket Created Date & Custom Date Field Range


    Hi Everyone!  I am trying to build a query to only show tickets that have a custom field date within 3-6 months after the date the ticket was created. Is there a specific way to do this? 

  • Responsive videos in articles


    Hello there!  It would be great if the embedded videos in articles are responsive to window/frame size or allow for adjusting of the video size.  Is is not very user friendly on mobile because you ...