Whitney Votaw

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    Whitney Votaw comentou,

    Hi there! +1We work in healthcare-related software and this comes up quite often (several times a week/month). Often times users will leave an organization and ask that we add CC's to all of their ...

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    Whitney Votaw criou uma publicação,

    Explore - Reporting on 'Latest Update by Assignee'

    In Zendesk Support you can add, filter and sort views based on a field called 'Latest Update by Assignee'. This field is incredibly helpful to track agent performance and potential issues with cust...