Andrew J
Still eating dishwasher cookies - they're delish!
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Andrew J comentou,
Thanks Kay - that is what I meant yup. Tag multiple organisations with a tag relating to the agent who is responsible for them. The use a trigger to assign tickets based on the tag. Personally I ...
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Andrew J comentou,
As far as I am aware only one SLA can be applied to each ticket. and I'm not sure that you can remove and apply a different SLA. Can you confirm this Craig?
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Andrew J comentou,
That doesn't have an email action. Can you get a screenshot of the event log off the update where a user receives an email.
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Andrew J comentou,
If there is no trigger firing that sends an email, there should be no email. Presumably the text trigger does not send an email too.
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Andrew J comentou,
Why not tag the organisations with an agent tag? so that multiple organisations have the same tag but that tag is assigned to that agent.
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Andrew J comentou,
Do both these triggers shows as firing in the event log?
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Andrew J comentou,
Hello Matt, not having the overall picture I can't be sure what your intention is, what other triggers are involved etc. The change you have made here makes no difference to the one before because...
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Andrew J comentou,
Actually he goes as Pig or Piggy most of the time, he just loves to be a mooch though! Getting older now - here's a couple more... I'm begging you for more ACORNS!
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Andrew J comentou,
Meet the mooch!
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Andrew J comentou,
Hello Bill, so this relates to what the end user sees in their ticket list - not the agent - am I right?