Andrew J
Still eating dishwasher cookies - they're delish!
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Atividade mais recente por Andrew J-
Andrew J comentou,
Depending what plan you are on perhaps, you can create a 'target' (Gear Icon> Settings>Extentions) - create an email target. This can be used to send notifications about tickets. New release updat...
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Andrew J comentou,
We used a dynamic content setup with a text random variator. This delivered a set of random assignment text from, "Go get 'em Ranger' to "Show them what you've got!" This was used a just a smaller...
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Andrew J comentou,
Hello Charles, This is a fairly normal setup. Create a new Group for the agents involved. Then create views as required. You can forward your own email in to the support address, and add the supp...
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Andrew J comentou,
As a workaround suggestion - I've heard mentioned elsewhere that if you view (or maybe download), the original email the attachment is still present. I haven't tested this though. In the email sc...
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Andrew J comentou,
Can you trigger off 'Comment is Public', 'User is Agent', 'Comment is Present' or similar? Depending what you need, you could have one trigger for if a comment is present and one for if it isn't. ...
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Andrew J comentou,
Just clarifying this... so the ticket is dealt with and solved. Then your review agent is assigned it, and solves it? One thing we found with this flow (or similar) was that the original solving ag...
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Andrew J comentou,
Hello Edin, You should probably set up a separate email as Brett suggests - this will mean you can trigger unique actions based on the originating email. I would recommend you set up a custom drop...
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Andrew J comentou,
Hello Matt, if you turn off auto-tagging as Heather mentions, it will stop unexpected tags turning up. If you still want to add tags, an agent can add them manually, they will also be added if you ...
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Andrew J comentou,
We used to have this problem with this affecting group metrics. We just used a rough workaround by using a trigger to change to the correct group based on the ticket type/issue type. We also did s...
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Andrew J comentou,
Hello Erik, The only reason I did not say they are 100% fixed, is that I am not a Zendesk employee, and even they could not be 100% sure what might change in the future. Status is fundamental to h...