Andrew J
Still eating dishwasher cookies - they're delish!
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Seguindo5 usuários
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Atividade mais recente por Andrew J-
Andrew J comentou,
There is no limit to the number of customers (end users) supported on any plan.
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Andrew J comentou,
I wonder if we could use options for date and program in dates for one option or the other. Could be interesting 😜
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Andrew J comentou,
Existing settings should remain, you will just have access to options to change and add settings.
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Andrew J comentou,
Have a look at an automation using the conditions, no. of agent replies = 0, and time since ticket created (business hours or calendar) Hopefully this helps.
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Andrew J comentou,
Check the event log to see what is actually firing the notification. A trigger will only fire when a ticket is updated. There is no reason it should fire more than once per update. An automation o...
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Andrew J comentou,
Agents cannot rate tickets, so in this case there is no point sending CSAT to the submitter. If this is a must could use an external CSAT provider, or non-agent emails perhaps. In a small scale sit...
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Andrew J comentou,
Try this if you are looking for some custom coding. https://www.upwork.com/ab/flservices/cl/public/org/1050857958479876097
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Andrew J comentou,
Hello Abhinay, Can you explain more what you'd like to see as a feature? I cannot understand what you are requesting. To make it easier for others to find and vote up your ideas, I'd recommend mak...
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Andrew J comentou,
To add to Ben's comment, an email to your team will come from Zendesk, and a reply to the email from an agent will update the ticket and should then email the user. Is there any reason you need to ...
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Andrew J comentou,
The short answer is that only replies to Zendesk emails can be added to Zendesk tickets. There may be a hacky way to get around this using the hidden id, but not something I would advise. I'd advis...