Andrew J
Still eating dishwasher cookies - they're delish!
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Andrew J comentou,
Try adding ANY conditions of Status is Solved and Status is Closed Remove the Status > On-Hold option. See what that does. Have you also checked one of the tickets it should have run on to ensure i...
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Andrew J comentou,
The 168 hours is a highly specific option. I'd use 'greater than 168, then add a tag followup_fired in the actions, and prevent re-fire by adding this as a exclusion condition. Get back to us with ...
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Andrew J comentou,
You can open a support ticket with Zendesk by emailing support@zendesk.com.
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Andrew J comentou,
Also, what condition are you changing in the automation actions to prevent re-firing?
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Andrew J comentou,
The Automation may not see archived tickets. What does the view show if you add that 168 hours since solved condition?
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Andrew J comentou,
Always use the previous tag to exclude the next tag trigger etc. You may need to leave all tags in place and exclude all previous tags. Triggers can have condition of current user is end user as we...
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Andrew J comentou,
Hello Yu, you may be able to do something with tags. If say you want to trigger this at 3 responses, create a trigger that adds a tag first_user_bump, then a second trigger that checks if this tag...
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Andrew J comentou,
Just recently, a number of these have started going automatically into suspended tickets - so maybe being dealt with.
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Andrew J comentou,
Hmm. I wish we had a spam filter configuration where we could specify words or patterns to filter out.
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Andrew J comentou,
We're also being hit with a load of Spam 'Instagram' contacts. I've just disabled mine - good idea. I wonder if we need to remove the code from the site?