Andrew J
Still eating dishwasher cookies - they're delish!
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Atividade mais recente por Andrew J-
Andrew J comentou,
Forcing agents to complete fields is not an out of the box option on ticket creation. There may be an app for this, check the app market. Bear in mind that if you allow email requests, these will n...
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Andrew J comentou,
Best option I know of is to advise agents of requirements, and advise them of consequences... Then put a trigger in place to fire on any ticket created by an agent with blanks in any of your chosen...
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Andrew J comentou,
Have you tried adding a break tag where you want the breaks? Also, you show one below the box, and one in the box, is that something you are trying to achieve?
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Andrew J comentou,
Have you set up forwarding? Please post a screenshot of the email forwarding setting at your email provider.
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Andrew J comentou,
I'd highly recommend getting your agents to use the support portal, however you can find advise in the community about setting up email only support - here https://support.zendesk.com/hc/en-us/arti...
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Andrew J comentou,
As nicole says, you cannot edit closed tickets. For others tickets you can create an automation to add or change tags, one automation per tag basically. So if you need lots, it could be prohibitiv...
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Andrew J comentou,
Do you have an email for any of your domains that works? Best to work with your IT support people for this - it is not a Zendesk issue.
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Andrew J comentou,
You may not have an email provider by the looks of it. You need hosting for your email. Do you have personal emails for these domains? If you don't have email, you won't be able to forward emails ...
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Andrew J comentou,
Who is your provider? This is just set up in your email admin console
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Andrew J comentou,
Ok, yes, you need to set up forwarding with your email system.