Andrew J
Still eating dishwasher cookies - they're delish!
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Andrew J comentou,
Thanks - seems like this is an EAP - or a product I don't have anyway. I'll see if one of the community staff can help feed this the right way!
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Andrew J comentou,
What screen are you seeing this on? I don't see the user tab there.
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Andrew J comentou,
Hello Refael, They cannot sent it as an internal comment, as they are deemed an end user (ie. not an agent), however they can send in a ticket and the agent can change the first comment to an inter...
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Andrew J comentou,
Hello Nicolas, Custom user fields are already available under Admin (gear icon) > Manage > User Fields. There is no option to hide user fields unless perhaps using a custom app. But at least you c...
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Andrew J comentou,
For a single ticket - the easiest way is to open the full events history as below. Not sure about the API.
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Andrew J comentou,
You can set up business hours as below.
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Andrew J comentou,
You could use a http target for this I think Paula, or maybe even just a URL target. Not sure if you can set custom field values with URL targets - but possibly.
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Andrew J comentou,
I will see if I can find one of the other mods to have a look at it. I'm not a JS programmer either :)
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Andrew J comentou,
Thanks for clarifying. So are you wanting a method to copy the org into the personal field automatically? Or you want to get rid of the personal field? You may be able to copy this using a http ta...
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Andrew J comentou,
Actually - it's easier with a URL target. Admin (gear) > Extensions > Add Target > URL Target. Then use details as in image - substituting your URL and login. Full URL is https://yourURL.zendesk....