Karie Wohlgemuth
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Atividade mais recente por Karie Wohlgemuth-
Karie Wohlgemuth comentou,
We have had a similar experience and it is frustrating and very discouraging for our support team. We also have a workflow to follow up on all negative ratings which causes a lot of work that isn't...
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Karie Wohlgemuth comentou,
Jennifer, This has really impacted our organization in a negative way. Our light agents (which include our product managers who monitor tickets but don't handle them) have typically managed our Hel...
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Karie Wohlgemuth comentou,
@Yuri - any way to still be added to the field syncing beta? We created a custom fields with JIRA # that would sync the JIRA # back to a ticket so that we can display it in our views. This has been...
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Karie Wohlgemuth comentou,
We have recently upgraded to v3 and this new process has crippled us. Devs don't remember to click the Notify option and having the ticket comments appear in a different tab in JIRA has caused a lo...
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Karie Wohlgemuth comentou,
@Jeremy does the latest Zendesk for JIRA integration support JIRA 6.2 on premise? If we remove our existing integration and re-do it in the new integration, what will happen to all of our existing ...
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Karie Wohlgemuth comentou,
I'm trying to create a report that shows all tickets I've escalated to JIRA but I don't see that tag. Can I filter the info another way?
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Karie Wohlgemuth comentou,
I created a custom field to sync the JIRA issue number back into the ticket. This when I can export the view of issues escalated to JIRA and have the ticket number and the JIRA number to review wi...