Andreas Schuster

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Hey, I just wanted to set up some content blocks, but with the current implementation, it's completely useless for any Help-Center which is doing stuff beyond the WYSIWYG Editor 😞 It's a bit disapp...

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• Andreas Schuster
• Criado 9 de fevereiro de 2021 11:18
• 1 voto

1. Chat
2. ...
3. Social messaging
4. Installing and setting up social messaging channels (standard agent interface)

Did you enforce new limitations on the Enterprise plan?I got an email that one Twitter page needs to be re-authorized when doing that I received the following error.

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• Andreas Schuster
• Criado 4 de fevereiro de 2021 08:46
• 0 voto

1. Comunidade
2. Support Q&A
3. Hiding Chat button on printed pages

We'd rather give customers the flexibility to be able to choose whether to show the widget on printed pages or not.  Since we were affected by this weird widget behavior in our company I want to ad...

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• Andreas Schuster
• Editado 25 de novembro de 2020 08:28
• 0 voto

1. Admin Center
2. ...
3. Managing global security and user access
4. Managing security settings in Admin Center

Does this mean I have to log in 5 times a week now?

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• Andreas Schuster
• Criado 29 de outubro de 2020 08:15
• 2 votos

1. Comunidade
2. Feedback on Support
3. Change text colour in Ticket editor

I try to use emojis if I want to point something out (e.g. 🔴🟡🟢🟠🔵), however, I can understand that in certain business emails this does not look good. Let's hope Zendesk will fix this.

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• Andreas Schuster
• Criado 23 de outubro de 2020 07:55
• 0 voto

1. Comunidade
2. Support Q&A
3. Is this idea even possible with Liquid Code and Notify Target?

Hi Jeremy, Maybe it's a bit of a long-shot, but when I don't manage to achieve something the easy way with Zendesk, I'm quickly setting up a Google Script Project which you can use as a relay betwe...

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• Andreas Schuster
• Criado 23 de setembro de 2020 21:22
• 0 voto

1. Comunidade
2. Support Q&A
3. How do I make my triggers respond from the correct brand?

Hi Samantha, Does every brand has its own email set up? xxx.zendesk.com/agent/admin/email Cheers,

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• Andreas Schuster
• Criado 23 de setembro de 2020 21:17
• 0 voto

1. Comunidade
2. Support Q&A
3. Triggering a ticket when receiving an email

Hi Alan, Can you show us a screenshot of what you already have? Cheers,

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• Andreas Schuster
• Criado 23 de setembro de 2020 21:14
• 0 voto

1. Comunidade
2. Guide Q&A
3. Cannot access our site from China

Hi Klaus, It works on my end.   I think it's best to reach out to Zendesk Support on this one, looks like a really specific issue.

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• Andreas Schuster
• Criado 23 de setembro de 2020 21:13
• 0 voto

1. Comunidade
2. Guide Q&A
3. Why is an English Help-File article showing up on localized Help Center?

Hi Eman, I need more context. Is it a duplicate, or is it an article which only should be shown in the English HC for now?

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• Andreas Schuster
• Criado 23 de setembro de 2020 21:09
• 0 voto