David Andrews

1. Comunidade
2. Feedback on Support
3. Notify agent if requester email is bounced or rejected

@Killian Our app has the ability to generate read receipts and tag unread tickets. While that does not solve the bounced email issue, it does provide a way to create business rules to address this ...

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• David Andrews
• Criado 1 de setembro de 2019 22:48
• 0 voto

1. Comunidade
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

To be revised.  

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• David Andrews
• Editado 2 de abril de 2018 11:51
• -1 votos

1. Support
2. ...
3. Email
4. Does Zendesk support read receipts?

Hi Jessie, Thank you so much!!! We really worked hard on this and are going to be adding more features. I would be willing to create content to discuss how it reduces fraud, increases sales close r...

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• David Andrews
• Criado 20 de fevereiro de 2018 18:58
• 1 voto

1. Comunidade
2. Support Q&A
3. How can I tell if users read/open our support replies?

Hi! We solved this problem! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/my-read-receipts/ Please feel free to use 'FIRSTMONTHFREE' to have the first mon...

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• David Andrews
• Criado 9 de fevereiro de 2018 17:03
• 0 voto

1. Support
2. ...
3. Email
4. Does Zendesk support read receipts?

Hi! We solved this problem! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/my-read-receipts/ Please feel free to use 'FIRSTMONTHFREE' to have the first mon...

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• David Andrews
• Criado 9 de fevereiro de 2018 17:02
• 0 voto

1. Comunidade
2. Support Q&A
3. Email Confirmation

Hi! We solved this problem! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/my-read-receipts/ Please feel free to use 'FIRSTMONTHFREE' to have the first mon...

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• David Andrews
• Criado 9 de fevereiro de 2018 16:58
• 0 voto

1. Comunidade
2. Support Q&A
3. Is this possible to ad a acknowledgement of receipt to the ticket?

Hi! Our app is now live on the Zendesk app marketplace: Read Receipts Please feel free to use 'FIRSTMONTHFREE' to have the first month for free! David  

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• David Andrews
• Criado 9 de fevereiro de 2018 16:21
• 0 voto

1. Comunidade
2. Guide Q&A
3. Requester ticket view tracker

Hi! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/read-receipts-for-zendesk/ Please feel free to use 'FIRSTMONTHFREE' to have the first month for free! Da...

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• David Andrews
• Criado 9 de fevereiro de 2018 16:21
• 0 voto

1. Comunidade
2. Guide Q&A
3. Requester ticket view tracker

And I will e-mail my beta testers and tell them they may want to remove their e-mail address.

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• David Andrews
• Criado 27 de novembro de 2017 17:50
• 1 voto

1. Comunidade
2. Guide Q&A
3. Requester ticket view tracker

I apologize for not posting a URL we were so focused on making the product work. People can go to myreadreceipts.com and sign-up there. I will update my prior posts with this URL and not request co...

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• David Andrews
• Editado 27 de novembro de 2017 17:45
• 0 voto