Jonathan March
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Atividade mais recente por Jonathan March-
Jonathan March comentou,
Hi Tomas, Sorry, I'm not aware of any way to disable them, but others might be able to chime in with a solution.
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Jonathan March comentou,
P.S. If some of your customers are not receiving expected notifications, the first step is to look at the event log for the ticket, to see whether ZD actually sent the notifications. See https://su...
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Jonathan March comentou,
Thanks for elaborating, Zach. As you correctly say, there is normally no such rule. It would be possible for you or other admins of your ZD instance to create such a rule (e.g. to include the condi...
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Jonathan March comentou,
Hi Zach, could you explain what the goal is here? The purpose of Pending status is to indicate that you are awaiting a reply from the user. But usually when a ticket is created, it was the user who...
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Jonathan March comentou,
Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag. To the trigger, add the condition tags contain none of the f...
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Jonathan March comentou,
Hi Diogo Romero, The easiest way is just to insert a space, so: "# 4232" That won't generate a link for you internally, of course -- I don’t think there’s a way to have it generate a link for inter...
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Jonathan March comentou,
Thanks for that explanation. I have just translated the sentence and I see "if you would like to add more ticket forms, upgrade your account" implying that you do not actually have the necessary ac...
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Jonathan March comentou,
Hello Daniel Parisi From the English translation of that article To add conditions to a ticket form In the sidebar, click theAdmin icon ( ), and then click Manage > Ticket Forms.Hover over the tic...
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Jonathan March comentou,
Hi Subodh Jumle If I understand your use-case, you should be able to get that with the following conditions: Meet ALL: Status Changed to Solved Current user Is (agent) [Or for the converse, Curre...
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Jonathan March comentou,
Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features. IMO...