Jonathan March
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Atividade mais recente por Jonathan March-
Jonathan March comentou,
Thank you. I am proud to be part of the Zendesk community. and hopeful even in the face of these continuing horrors, that the arc of the moral universe is indeed bending toward justice.
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Jonathan March comentou,
Hi Alejandro. To be clear, Community Moderators are users like yourself. My suggestion to be more explicit is based on the observation that Zendesk receives thousands of requests / suggestions, so ...
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Jonathan March comentou,
That's a great point Alejandro. The reason for the restriction seems inconsistent with general practice. To make your case stronger, it would help to state explicitly what your nullifying condition...
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Jonathan March comentou,
I have always assumed that this natural capability is available for when we need it. Now we do need it, and I'm learning to my surprise and disappointment that it is not. For the record, our use-ca...
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Jonathan March comentou,
a) Are you sure it was a hard refresh (typically pressing shift key when refreshing), not just a refresh? b) This is a new error to me (and to google search though I didn't try spelling variations)...
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Jonathan March comentou,
@Jonathan Most likely would be a temporary glitch. Is this reproducible after doing a hard reload of the ZD support page? If so, what exactly is the error prompt?
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Jonathan March comentou,
Anthony, while I agree with your main concern, just a point of clarification: > broke our ability to receive/respond to tickets submitted from these personal/now secondary email addresses. You can...
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Jonathan March comentou,
FWIW We always stay on ticket so would not want the noise and potential error of these added choices, but I can see that it could be a useful option for some.
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Jonathan March comentou,
Linda, in case it makes a difference in your options -- what ZD account level do you have?
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Jonathan March comentou,
Hi Jon, Your first automation doesn't delay the auto-close, it makes it inapplicable -- when it runs, then the ticket is no longer solved so the auto-close conditions are no longer true. Two point...