Jonathan March
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Atividade mais recente por Jonathan March-
Jonathan March comentou,
@EricDeLosSantos only when the agent submits the ticket. Until then, the change has not actually been made.
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Jonathan March comentou,
Agreed. Dashboard has never been of ANY use to us. If you can't let us customize it, then please let us hide it.
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Jonathan March comentou,
Hi Puneet, I'm sorry, but I don't recognize that UI or know where it comes from. I'm asking other long-time users (aka Community Moderators) and ZD community team if any of them can identify this.
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Jonathan March comentou,
Hi Puneet, what part of which UI is this screen-clip from? I don't recognize the context. When we look at a ticket in Support, we still see the requester's name and email address, but it sounds lik...
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Jonathan March comentou,
Great suggestion!
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Jonathan March comentou,
https://support.zendesk.com/hc/en-us/articles/203660356-Changing-the-default-privacy-of-ticket-comments
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Jonathan March comentou,
Hi Thomas, this has been a long-term request, which has not made much headway. (Search for zendesk submit ticket confirm). One option seems to be the Cancel Ticket Submit app https://www.zendesk.co...
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Jonathan March comentou,
Hi David, Yes, there are times when this would be useful for our team too. Much easier said than done, though, because: Unlike triggers, which only run when a ticket is updated, every automation is...
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Jonathan March comentou,
Also agree. For any readers who agree, please consider upvoting all suggestions that you think are important. This is a significant factor (though not exclusive) in how ZD evaluates requests.
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Jonathan March comentou,
Using a tag as Dan Ross suggested is the standard supported way.