Jonathan March
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Atividade mais recente por Jonathan March-
Jonathan March comentou,
Hi Bonnie Svoboda, I'm a ZD user like yourself. We have hundreds of triggers and I too would love to see some enhancements, but I recognize that this is much easier said than done. To help me under...
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Jonathan March comentou,
Thanks, AJ I agree. This is trying to be friendly, actually frustratingly vague and inconsistent.
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Jonathan March comentou,
On Aug 19 they said "within a few months". Given the realities of software development, I would not expect anything more precise until it's almost ready to roll out. (I agree, this would remove a b...
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Jonathan March comentou,
Hi Cornelia. In addition to Chandra's good suggestions (We have been using Quickie Plus for many years and find it indispensable), I recommend that you add your comments to this longstanding discus...
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Jonathan March comentou,
Hi Adriano. I am a ZD user like yourself, and I'll be glad to try to get you started with this. The first step is to look at all the actions that occurred when the ticket was created. You can find ...
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Jonathan March comentou,
Marc, Use two tags, "unassigned" and "new_user_response". Your view would be conditioned on "contains at least one of" those two tags. Write something like the following 4 triggers Set tag "unass...
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Jonathan March comentou,
Hi Marc, For complex conditions, you can use tags (set in triggers and automations) in your view conditions, but it's not clear to me that they are needed here. Could you just use a view of all new...
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Jonathan March comentou,
Lisa, we're not a good model because we tend to be bimodal -- many tickets handled in a minute or so, and many others which take hours over multiple days to handle. For the latter, in theory we use...
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Jonathan March comentou,
I don't have experience with multiple instances, but I don't think that ZD supports tags with spaces in them (and even if it does somewhere, I would strongly recommend against this practice). Use t...
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Jonathan March comentou,
Hello Ouma, Could you explain in more detail what you want to do? What do you mean by "Shared ticket"? Who do you expect created the ticket with "look" in the subject line? It sounds like you are ...